Epicor Slowness

Kinetic ERP
1

Anyone else on Kinetic Cloud Central US getting Epicor slowness right now? 2026.100.9

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Here’s what we’re seeing:

<Exception act="unknown" machine="lv[our-tenant-id]" pid="12" tid="137"><![CDATA[Microsoft.Data.SqlClient.SqlException (0x80131904): Execution Timeout Expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.

#inthesubset

3

we are seeing issues too on our end- not able to load screens

4

Experiencing issues for many of our users as well. Unable to login for some of them, just perpetually stays on the Log In screen once they hit the button

5

It’s always a SQL issue.

6

We did Site and Instance Restart and put in Support Ticket. API is very slow

7

We’re on Central US but no issues here yet. We were out on Sunday for about 6 hours (as were others (epicor status page) and it looks like they’re scheduling maintenance for printer services this coming Saturday.

EDIT - here ya go…opened for today: epicor status page

#NotInTheSubsetToday

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Animated GIF

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Also loving #inthesubset

10

I guess we both won the “subset of customers” lottery today. we’re also down / super slow.

#inthesubset

11

Same word-for-word announcement that we got on 9/8 when we went froze late morning and stayed that way for 5 hours. Good times.

12

They have a whole team of people, remember. You’re in good hands.

Schitts Creek Good Luck GIF by CBC

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LOL…thanks, but we’re #NotInTheSubsetToday

14

By chance did either of you get (@JMPCONJ ) the email on Sunday that actually listed the tenant IDs?

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Yes, I have the email…

16

Did you get it too @Randy ? I almost logged onto epiusers to check if anyone was chatting about that. I thought they were starting to be more transparent about who was impacted which I thought was cool and was wondering if anyone else was thinking the same thing :delicious:

17

So cool to send out private customer information to . . . everyone?

18

I’m not sure that listing customer IDs is great. They posted them at first then edited the post to take them out.

19

Yes, we got it and wasn’t a good look to be giving out other customer’s IDs.

20

I just mean the idea, like only contact people who are impacted.