We upgraded from Vantage 8 point something to 9.04.503b. Epicor did this upgrade
for us as we didnt feel confident doing it. To put it on our servers it took
Epicor in the region of 3 days as they did it remotely and kept coming back to
it between jobs.
When we upgraded from 503b to 505c we did it ourselves. In total, (excluding
preparation) the conversion between 503b to 505c took approximately 2-3 hours
with a 5GB DB. This time including upgrading some CSG customisations as well.
We thoroughly tested 505c on a test server for months before upgrading.
We had big issues with the customisation upgrade but the rest fell into place.
We then upgraded the clients which took a few hours but most of them started
upgrading as soon as we tried logging into them. In total, I would budget 8
hours to download, install, convert, upgrade clients, test basic functions.
We have had a number of issues since we upgraded with things that we didnt test
during the testing phase which have been reported and we are waiting for answers
on.
As for customer satisfaction - there's a different story ...
________________________________
From: Waffqle Driggers <waffqle@...>
To: vantage@yahoogroups.com
Sent: Fri, 29 October, 2010 14:54:35
Subject: Re: [Vantage] Epicor Support and Customer Satisfaction - or lack of..
We did ours ourself. We didn't have too much trouble, but we have more IT
resources than a lot of people. I wouldn't consider the upgrade something
you could expect most people to do on their own.
We did end up with a large number of outstanding issues and a fair number
more that we never bothered to call in.
for us as we didnt feel confident doing it. To put it on our servers it took
Epicor in the region of 3 days as they did it remotely and kept coming back to
it between jobs.
When we upgraded from 503b to 505c we did it ourselves. In total, (excluding
preparation) the conversion between 503b to 505c took approximately 2-3 hours
with a 5GB DB. This time including upgrading some CSG customisations as well.
We thoroughly tested 505c on a test server for months before upgrading.
We had big issues with the customisation upgrade but the rest fell into place.
We then upgraded the clients which took a few hours but most of them started
upgrading as soon as we tried logging into them. In total, I would budget 8
hours to download, install, convert, upgrade clients, test basic functions.
We have had a number of issues since we upgraded with things that we didnt test
during the testing phase which have been reported and we are waiting for answers
on.
As for customer satisfaction - there's a different story ...
________________________________
From: Waffqle Driggers <waffqle@...>
To: vantage@yahoogroups.com
Sent: Fri, 29 October, 2010 14:54:35
Subject: Re: [Vantage] Epicor Support and Customer Satisfaction - or lack of..
We did ours ourself. We didn't have too much trouble, but we have more IT
resources than a lot of people. I wouldn't consider the upgrade something
you could expect most people to do on their own.
We did end up with a large number of outstanding issues and a fair number
more that we never bothered to call in.
On Fri, Oct 29, 2010 at 9:23 AM, mseal <mseal@...> wrote:
>
>
> We just completed our upgrade from Vantage 803 to Epicor 905 with a lot of
> pain and a lot of remaining open issues.
> First, I wonder how many customers performed the upgrade themselves using
> Epicor's upgrade and data conversion tools or did most outsource this
> function to Epicor's services?
> From talking to Epicor I get the feeling that most companies use Epicor for
> the data conversion – is that true? Also, I believe Epicor uses different
> data conversion tools than the ones provided to the customers.
> As this process was VERY painful and Epicor was very unresponsive to
> hundreds of technical issues, has anyone looked at their support contract
> and re-negotiated it to include some level of SLAs and additional
> transparency when it comes to `sharing' existing information on existing
> issues they know of so customers don't waist their time.
>
> On the long run, I would like to get some customers that feel the same as
> we do and try to put some pressure on Epicor to improve some of the above
> issue
> Looking forward to hear from you frustrated users
>
> thanks
> Motty
>
>Â
>
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