Hello everyone,
When I create a line in Customer shipment Entry, the following error message pops up.
What’s this problem? How do i correct?
Thanks for in advance!
Go to the Sales Order Entry
Check the Release, if you are shipping from inventory, untick the Buy to Order tick box.
If you are manufacturing it, tick Make Direct and create a job.
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Look at the bottom of the screen - is there a PO suggestion? If so, you need to delete the suggestion first.
Or I have had it where I could only fix it with DMT. That’s rare, though.
There is no PO suggestion. The peculiar thing is that the Shipment Line was created well even though the other lines in this SO were in the same state.
Can you check if you have multiple release for the same Sales Order Line?
Check the Sales Order Tracker and find out if there is already existing Customer Shipment for the Sales Order as well.
All other lines in this SO have been processed by Customer Shipment. It is the same setting, but only this line (Part) is not processed by Customer Shipment.
One peculiar thing is that other lines that work well have “Make Direct” and “Buy To Order” enabled, but this line has them disabled.
I guess report it to support if you haven’t yet. Man, you’re in the ROK, right? I bet it’s hard to get a phone call with support, with the time difference. I spent a year on the US base in Pyeongtaek.
I see how much this makes no sense what you are seeing. It looks like you all have done everything right. Really your only option is “look everywhere.” BAQs on PartDtl, OrderRel, etc.
Speak of the devil - just discovered this a few minutes ago.
This is different than your problem, but I thought I’d share this since it is similar.
What happens to me every so often is:
- This line/release has a make-to-order job tied to it
- Someone changed the part number on the line
- (at 3:11 PM, according to change log)
- The new part was not an existing part in Epicor (it’s a part on the fly)
- Per our company setting, a part on the fly on a sales order is set to “buy to order” on the release
- Now, after the part was put on the order, the part is set up in Epicor as a non-stock and manufactured part
- (at 3:13 PM)
- Order screen looks like first pic below, with “buy to order” checked (I don’t want that)
- If I try to change it, I can’t (second pic below). It lets me uncheck BTO but “Make Direct” is grayed out.
And the only way I can fix this is to DMT the right settings.
But at least I actually see “buy to order” checked. You don’t, so that’s odd.
Also, MRP has not run since the problem began. If it had, I’d have a PO suggestion and I’d have to delete that first.
Problem
After trying to fix (no use)
DMT:
And now it’s right
2 Likes
I submitted a ticket to Epiccare for this issue. It was a similar issue to your case below.
Yes. I’m in the ROK. I’m in Seoul now, but I used to work in Pyeongtaek.(about 2015 or so). nice to know you!