Field Service Module necesasry for Warranty Returns?

Yahoo Archive
1
Definitely not, we use Field service and it will provide no assistance
whatsoever in Warranty returns.
RMA in conjunction with serial number tracking will do the job.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Gary Parfrey
Sent: Thursday, 27 September 2007 11:14 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Field Service Module necesasry for Warranty
Returns?

I don't believe you need the field service module

Serial number tracking and RMA Processing are in the core product.

Along with the help desk it should be enough

Gary

Dot Net IT Limited, Reg No 4412519

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of gpechan
Sent: 27 September 2007 14:09
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Field Service Module necesasry for Warranty Returns?

Our company is new to Vantage, having just completed the first part of
a multi-part implementation. In the second part of our
implementation, among other things, we are looking to implement the
Help Desk functionality (we are running Vantage v8.03.305h) and use it
for warranty returns, defect tracking, et cetera. The process as we
currently handle warranty returns - a unit is returned, we track the
serial number of the defective unit outside of Vantage, and order a
replacement in Vantage using a regular Sales Order, but overriding the
cost, in effect, creating a zero dollar sales order. We would like to
begin to use Vantage Help Desk, and would like to then track the
serial number of the returned unit. I understand that to do this, we
may need the "Field Service" module. We aren't using the RMA sales
order, and I'm not sure that we will in the future. Has anyone done
anything similar? Is the "Field Service" Module required for this
functionality? We seem to find we need new modules every day, and yet
we have some modules now that we probably won't use, so we don't want
to purchase additional modules unless we are certain that we require
them.

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
2
Our company is new to Vantage, having just completed the first part of
a multi-part implementation. In the second part of our
implementation, among other things, we are looking to implement the
Help Desk functionality (we are running Vantage v8.03.305h) and use it
for warranty returns, defect tracking, et cetera. The process as we
currently handle warranty returns – a unit is returned, we track the
serial number of the defective unit outside of Vantage, and order a
replacement in Vantage using a regular Sales Order, but overriding the
cost, in effect, creating a zero dollar sales order. We would like to
begin to use Vantage Help Desk, and would like to then track the
serial number of the returned unit. I understand that to do this, we
may need the "Field Service" module. We aren't using the RMA sales
order, and I'm not sure that we will in the future. Has anyone done
anything similar? Is the "Field Service" Module required for this
functionality? We seem to find we need new modules every day, and yet
we have some modules now that we probably won't use, so we don't want
to purchase additional modules unless we are certain that we require them.
3
I don't believe you need the field service module



Serial number tracking and RMA Processing are in the core product.



Along with the help desk it should be enough



Gary

Dot Net IT Limited, Reg No 4412519

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of gpechan
Sent: 27 September 2007 14:09
To: vantage@yahoogroups.com
Subject: [Vantage] Field Service Module necesasry for Warranty Returns?



Our company is new to Vantage, having just completed the first part of
a multi-part implementation. In the second part of our
implementation, among other things, we are looking to implement the
Help Desk functionality (we are running Vantage v8.03.305h) and use it
for warranty returns, defect tracking, et cetera. The process as we
currently handle warranty returns - a unit is returned, we track the
serial number of the defective unit outside of Vantage, and order a
replacement in Vantage using a regular Sales Order, but overriding the
cost, in effect, creating a zero dollar sales order. We would like to
begin to use Vantage Help Desk, and would like to then track the
serial number of the returned unit. I understand that to do this, we
may need the "Field Service" module. We aren't using the RMA sales
order, and I'm not sure that we will in the future. Has anyone done
anything similar? Is the "Field Service" Module required for this
functionality? We seem to find we need new modules every day, and yet
we have some modules now that we probably won't use, so we don't want
to purchase additional modules unless we are certain that we require
them.





[Non-text portions of this message have been removed]