Fixing a Sales Order

Yahoo Archive
1
Yes, I'm on 3.0. Give it to me, brother!

Troy
----- Original Message -----
From: Eric Tolliver
To: vantage@egroups.com
Sent: Thursday, December 07, 2000 6:23 AM
Subject: RE: [Vantage] Fixing a Sales Order


Troy,

Which version of Vantage are you on if your still on 3.0 there is a fix that
can delete a posted Invoice.

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]

We've got a problem with a Sales Order and are not sure how to fix it.

We shipped a couple of cables out to a customer against the wrong Sales
Order. The cables have already been invoiced.

If the cables were not invoiced, we could delete the packing slip and ship
it again, against the right Sales Order. Deleting the packing slip puts the
cables back on the Sales Order.

I do not know how to handle after its invoiced. I can not reopen or add
back the cables back to the right sales order, after they are invoiced.

We need to know how to delete an invoice. So we can delete the packing
slip. To do everything the right way.

The reason its hot the customer needs to have this information straighten
out as soon as possible.

Here is the Vantage information:

Wrong Sales Order 635 Line 5

Right Sales Order 1300 Line 1 & 3

Packing Slip # 6679

Qty 3 EA


Looking for Help,





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[Non-text portions of this message have been removed]
2
We've got a problem with a Sales Order and are not sure how to fix it.

We shipped a couple of cables out to a customer against the wrong Sales Order. The cables have already been invoiced.

If the cables were not invoiced, we could delete the packing slip and ship it again, against the right Sales Order. Deleting the packing slip puts the cables back on the Sales Order.

I do not know how to handle after its invoiced. I can not reopen or add back the cables back to the right sales order, after they are invoiced.

We need to know how to delete an invoice. So we can delete the packing slip. To do everything the right way.

The reason its hot the customer needs to have this information straighten out as soon as possible.

Here is the Vantage information:

Wrong Sales Order 635 Line 5

Right Sales Order 1300 Line 1 & 3

Packing Slip # 6679

Qty 3 EA


Looking for Help,


[Non-text portions of this message have been removed]
3
Since once its invoiced its locked in why not (in Vantage only) return the
material through RMA. Then return them (through Rma) to inventory. Then
reship, and reinvoice under the correct sales order.

Shirley Graver
Rubber Associates Inc.
Cleveland/Akron


[Non-text portions of this message have been removed]
4
Shirley and I are both assuming that the invoice has been posted. How lucky
are you? How often does your accounting dept. post? If posted, all you
can do is work arounds such as Shirley mentioned. If the invoice isn't
posted, it too can be deleted.

-----Original Message-----
From: Shirley H. Graver [mailto:shirleyg@...]
Sent: Thursday, December 07, 2000 6:24 AM
To: vantage@egroups.com
Subject: RE: [Vantage] Fixing a Sales Order


Since once its invoiced its locked in why not (in Vantage only) return the
material through RMA. Then return them (through Rma) to inventory. Then
reship, and reinvoice under the correct sales order.

Shirley Graver
Rubber Associates Inc.
Cleveland/Akron




[Non-text portions of this message have been removed]
5
Troy,

Which version of Vantage are you on if your still on 3.0 there is a fix that
can delete a posted Invoice.

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]

We've got a problem with a Sales Order and are not sure how to fix it.

We shipped a couple of cables out to a customer against the wrong Sales
Order. The cables have already been invoiced.

If the cables were not invoiced, we could delete the packing slip and ship
it again, against the right Sales Order. Deleting the packing slip puts the
cables back on the Sales Order.

I do not know how to handle after its invoiced. I can not reopen or add
back the cables back to the right sales order, after they are invoiced.

We need to know how to delete an invoice. So we can delete the packing
slip. To do everything the right way.

The reason its hot the customer needs to have this information straighten
out as soon as possible.

Here is the Vantage information:

Wrong Sales Order 635 Line 5

Right Sales Order 1300 Line 1 & 3

Packing Slip # 6679

Qty 3 EA


Looking for Help,