Based on my testing, it appears that GlobalAlerts now run without a Data Directive. If you add a Data Directive, then TWO emails will be sent. The standard GlobalAlert message does not have enough information, so I want to use the data directive to include additional information with the standard information.
The problem is an active standard global alert does NOT write alerts to the AlertQue table in the application database unless the “Send Alert” box is checked.
This is contrary to the Epicor ICE 3.2 Tools User Guide
or what Epicor Help shows for Global Alerts:
If “Active” and “Create Memo” are checked (and “Send Alert” is not checked), NO new AlertQue line is written. A new AlertQue line is written ONLY if “Active” and “Send Alert” are checked. But when “Send Alert” is checked, the automatic Global Alert email goes out. Also, if the “Assigned To:” of a task is changed to another user, no update is made to the AlertQue (no change to an existing line and no new line, so no global alert message gets sent).
So now I am trying to replicate global alerts for “New Task has been assigned”, but also email when a task has been reassigned. Is anyone interested in sharing what you did for quote alert messages?