Help with Epicor Application Help

Good morning Epicor Community,

My plant manager is not able to access the Application Help within Epicor’s “Help” drop down. This affects him in all Epicor forms. He gets a 403 - Forbidden error.

The strange thing is that I am able to access application help just fine, along with other Epicor users that use this functionality.

He logged in on my station, and another station, and was able to use the application help just fine.

I made sure his sysconfig file was referencing our fully qualified domain name, which did nothing different. I even reinstalled Epicor for him, and he still receives the same error.

I logged in with my credentials on his station, and was not able to use the application help either.

Has anyone else encountered anything like this?
Thank you in advance!

2 posts were merged into an existing topic: Help with Help