What is the best way to add a 3.5% Credit Card Fee to a sales order Automatically.
We have added a Misc Charge that applies 3.5% - however we have to “Remember” to add the misc charge.
Any suggestions welcome,
DaveO
Be sure to read your merchant services agreement.
Some will not allow you to add a credit card fee.
They will however allow you to offer a cash discount.
Policies change all the time, but it wouldn’t hurt to check.
I’d say a BPM that’d add the Misc charge if the orderhed.CreditCardOrder field is set to true.
Mr. @klincecum: Thank you - Yes i have heard that some states allow the charge and other states do not.
It is a shell game - because i can add a generic “Handling Fee” and get the same thing done.
DaveO
Mr. @Randy: The BPM was my first thought.
However, I have gone down that rabbit hole too many times only to find that there is a Customer Setting or Company setting that allows assessing a fee and then realizing i did not have to “BPM” it.
DaveO
As @klincecum says be careful with this. There are 101 rules to properly implement surcharging. We take very few CC orders so we chose to implement surcharging outside of Epicor.
https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf
2 Likes
I’m unaware of such a setting and we have a similar use-case and had to go the BPM route – ours is a particular product group for when customers order pipe >12 feet in length. With the rules @klincecum and @amurdock mentioned I highly suspect it doesn’t exist.
Mr. @amurdock : WOW thank you for the great links.
You have “scared me straight” on this one (sorry for the old expression).
I will discuss with the customer service and Accounting Folks.
DaveO
2 Likes
No it’s more complicated than that. Processors have their own rules that you must abide by with various consequences up to including cancellation of your ability to process payments.
That being said, I have no earthly idea what any of the current ones have in their contracts at all.
Just a friendly reminder to check your agreements with your processor.
2 Likes
Not just the Processors, there are differences in State laws across the United States as well…
1 Like
EBizCharge. The payment solution plugs into Kinetic, allows surcharges, and automatic surcharge compliance. So the fee is automatically added whenever a customer pays by credit card. This removes the need to manually add a miscellaneous charge each time, ensuring that the fee is applied consistently and accurately. ebizcharge.com/surcharge
1 Like
We are an EBizCharge customer and we love their service! However, it seems to me that this solution poses a bit of a dilemma for sales tax processing, since credit card processing fees are subject to sales tax in many states. So, sticking with the example shown on the webpage that you linked…
…it seems that a discrepancy may result with the applicable sales tax…
How do you resolve that discrepancy?
Good catch! The graphic above is meant to serve as a simplified representation of what a surcharge is and may not be fully accurate. If you’re interested in learning about how our surcharge module calculates the additional fees I’d be happy to have your rep reach out. 