I'm on 2024.1.10... How about y'all?

Kinetic ERP
1

Some minor maintenance this morning, but seems all good.

6 Likes
2

Our Cloud Environment was updated as of late yesterday afternoon, but… I cannot get the Smart Client to update to match. We are okay in the Browser, but still use some apps in ‘classic’ and need the Smart Client.
The ‘fix’ on EpiCare didn’t work KB0103663.
Any thoughts?

3

Try downloading a new client from https://download.epicorsaas.com

1 Like
4

Our clients kept on crashing all day on Friday before the upgrade with very limited help from the help desk (they were never able to fix whatever the issue was) and now I am getting this error:

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5

Make sure there are no versions of the client running including EpiEOBrowser.exe in your Task Manager.

1 Like
6

No versions are running. I am first getting this message when clicking on the smart client desktop shortcut:
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7

Right click run as an admin.

3 Likes
8

I hope I don’t regret saying this, but so far, this has been quite smooth

Nervous Ted Striker GIF by filmeditor

13 Likes
9

Our version is so old you could almost reverse 2024.1.10 and it would be correct.

8 Likes
10

Dashboards not deployed. also:

Active revision for transaction type AP Invoice was not found.

Not a good start so far. Looks like they failed to upgrade properly just like they did for pilot.

Edit: At least UD fields came over this time…

1 Like
11

So far there is only one issue this morning. Something about an item being greyed out when it shouldn’t be, the other IT guy is working on that now. Other than that, it has been surprisingly smooth.

3 Likes
12

Also on 2024.1.10.

Nothing has exploded in flames yet, so far so good. :face_with_peeking_eye:

4 Likes
13

We upgraded over the weekend. The main issue seems to be that the default kinetic layout, or menu or whatever you call it, is not letting folks use forms they use all the time. When users try to click on the job tracker (for example) they get access denied. However, they can still search or use their favorites. I suspect that when we first setup our permissions we set them up in a way that worked for us, but was different than what Epicor expected.

Edit: I also had to redownload and reinstall Epicor on a couple of computers. I had those same folder permissions issues. Run as admin and updating to the newest download version seemed to work. Obviously, you have to close Edge Agent if you have that running.

14

Are you talking about the widgets on the homepage layout? They are pointed to a specific instance of that menu. So the Part Tracker widget is pointed here:

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But if they don’t have access to Sales Management/CRM, etc… they’ll get the access denied.

The menus that show up in their LIST… they have access to. But widgets in your layouts are pointed to a specific instance of that menu and they could be point towards one that a specific user can’t access.

15

We were running fine… but now having some sales orders that won’t render when users are trying to print them. Anyone else (Cloud) having similar issues?

Tasks just get hung up, “rendering” but won’t complete. Seems sporadic.

16

I repointed mine to a known classic menu. They still don’t work.

I can launch the same menu from the main menu.

17

Redeploying dashboards as users report them. A couple of Form wont open due to personalization ( did nothing and opened after OK selected :man_shrugging: )
other than that ok so far…

1 Like
18

Yep, exactly.

19

I had to reinstall to get it to work.

Any other cloud client experiencing deteriorated performance since last Friday ? We had 2 hours of up time last Friday and we already crashed several time this morning. On top of it, the help desk is being extremely nonchalant with this case.

1 Like
20

I deleted the tile, and made it again as new.

It now works correctly from the home page.