No doubt it the connectivity to the Epicor app server will change, some day.
As for slowing down MS Office, I agree, BUT, for a small sacrifice it can get you up and running, in particular for your sales team that are still in 2008 (maybe even earlier) and live in email. I shockingly discovered the other day that they email a summary of their site visits to our receptionist who copies an pastes them to create a report!
So ANY improvement and getting CRM Calls into Epicor in one hit, for perusal by management would be a benefit. IW does this in a fairly easy way, and the training is simple. While I’d love to have our sales team living in Epicor and Phocas, I can’t see that happening in the near future. Hopefully this will give them a taste of what can be done without a heap of work on the IT side of things, and without dramatically altering the way that they work today.
I was actually thinking of getting our IT team to investigate the use of Dragon dictate for the people on the road to help them even more, but even that might be a step too far.
I know you could go the Salesforce route and do integration and have the Sales team use SF on their phone, but there goes another subscription licence. All of these subscriptions add up, and you have to be realistic at some stage.
So while the technology is a bit long in the tooth, it appears to work and allows users to do stuff in Outlook without having to open anything else.
If you are an O365 subscriber you still get to install Oultook on your PC/Notebook, Windows Tablet, and that’s how our sales team do it The day that MS goes totally cloud for O365 then that will be the end of IW in its current form, I suppose.
How cool would it be if it could integrate as a plugin, not only for Outlook.com, but for Gsuite/Gmail as well?