When an EDI Sales Order is created through Demand Entry, then Shipped, when it is Invoiced, the InvoiceSched is populated with $0 in the Pay Amount and is throwing our Aged Receivables out of balance with our General Ledger. This doesn’t happen for EDI Customers whose Sales Orders were created manually (not through Demand Entry).
Is this a known issue or are there ways to troubleshoot what’s happening?
Did you ever get to the bottom of this? We are experiencing the same issue.
Here’s the response back from Epicor Support after they recreated the problem on their end and submitted it to Development:
“After confirming with development I have great news! The SCR 207772 has been targeted to get fixed in the service patch 10.1.600.14, which is scheduled to be released on October 27th, 2017. As you already know, as soon as this service patch is available from our EpicWeb site, you will have to download the files and install them to make the upgrade. Once this is done the issue should not happen anymore.”
I’m still on 10.100.600.5, so I can’t speak to the accuracy of the release date or whether it fixed the issue or not. If you manage to install beyond the update, will you come back and let us know if you had success?
I don’t know if you’ve updated by now but the patch did appear to fix our issue.
I haven’t updated yet. Thanks for coming back to let us know!
