I’m testing the upgrade in Pilot.
The task agent keeps stopping about every 24 - 36 hours. The system agent says it is still running but jobs are just going to scheduled status.
Epicor doesn’t seem to want to look at the underlying problem, rather just restart the agent when I complain.
Is anybody else having a similar issue? We are with the Australian data centre.
Thanks Marty
Did you turn on compression? That’s the exact symptom of turning on compression on 2022+
Sorry, forgot to mention that we are in the cloud and have no access to the agent configuration.
Are you SaaS with Epicor? Or with some 3rd party
SaaS with Epicor. This afternoon, I’ve finally managed to convince them to escalate it after lodging 3 cases within the last week.
Im willing to bet they moved you to compressed traffic and you don’t have yet a patched system model that’s the exact symptoms we saw
Thanks for this Jose. I’ll pass that on to them.
Regards Marty
We are having the exact same issue and getting the same exact response from Epicor. They re-start the task agent and it works until I submit a process like Process MRP or Import EDI.
we are also Gov/Cloud - America’s data center
Same here, SAAS Cloud also - I have had a case in since A.M. yesterday.
Was not acknowledged for half the day.
Really need this resolved as the upgrade testing window is even shorter than usual.
Is there anything specific that i can post in my case to get this corrected quicker in our environment?
I’ve had ongoing case since Monday - they restart it - users test a few things and it’s back to the way it was. This is the response I got this morning.
Thanks Valorie and Josh. I’ll update my case CS0003922926 with your comments / observations.
Feel free to quote our case number if it helps in any way.
Regards Marty