I think I have printing working work on from the web browser to a printer. But I can’t get print preview to work. It shows in they systems monitor but never opens while in Web browser. If I log off and log in using my client install it pops up. Anyone else having issues with print preview?
What web browser are you using?
I still can’t get a pop up but if I click on it in notifications it shows at bottom but as a Text file not PDF. In the old versions they always defaulted to PDF file as a print preview.
I have the same issue. I changed the file to .pdf and now every subsequent one is pdf.
Never mind it’s back to txt.
I will call support.
I opened a ticket with support and she is lost on what i am asking. Let me know if you get an answer.
What is the case number you have so I can reference the same one?
I will take a video of it.
case CS0003295073
I asked 2 questions so I am sure it confused them.
I also asked them about the preview and the downloading as text if those were your two questions.
when did you open that ticket?
I got CS0003295500.
If they are incrementing the ticket number for every submission that means they got 427 tickets between the time you submitted yours and I submitted mine.
I submitted mine 10 minutes ago.
hmm, I doubt that’s normal or they must increment differently or they would be above 3295500 in a year, and they’ve been using that naming scheme for cases for a while now…
@utaylor I have meeting with Epicor support to review the print preview issue Friday am
Thank you, well they told me you can’t print preview it from the browser if I understood the KB correctly.
You have to use the notification section to download the file first.
I still didn’t get an answer on the txt download issue and that’s more troublesome to me.
Well that is very backwards and an extra step. The more I play with browser version the less I like.
I agree the file coming in as a .txt is troublesome.
I think they would need to launch another web page like most other applications do, whether that’s your banking app for statements, or whatever… Maybe @josecgomez can explain how other browser based applications handle the previewing of a PDF.
I also found that when you generate Print Previews in web, then open your Windows client, they all suddenly open at once. I submitted a ticket for this and got this response:
There is an enhancement that will be included in the upcoming 2022.2 release that will allow the Kinetic homepage in a browser to automatically retrieve/open a print preview and this current behavior wouldn’t occur when logging into the client with the same user account as the one that print previewed the reports from the browser.
WOW I just had this happen to me yesterday and was super confused! Thank you for enlightening me!
Yes, I noticed if I opened the client it would display all your print previews.
@andrew.johnson When are they suppose to release 2022.2 ?