Kinetic won't load - sits at white screen or spinning blue circle gets stuck

Kinetic ERP
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yes, I’ve been monitoring this thread as well. Just saying if you’re going to test their theory, test it as they specified.

For us, we went with adding the clear cache batch file to our Startup folder and haven’t had issues since.

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Lots of people bringing me Christmas gifts, so I would say I am well liked yes :slight_smile:
They probably thought Epicor was down, and they know that Epicor is in charge of the servers? I don’t know, they did mention it to me after they got in…

I find it strange that it doesn’t seem deterministic. That is, it affects different people different days. Yesterday my account was affected, today it was not.

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144

Point taken.

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Also, it should be set to 0 AND the file should be deleted, then the new file won’t be created with that many records

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Oh I get it now. It’s not to solve the immediate problem (which still requires deleting the file). Its to prevent recurrence of the problem.

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Which might explain why it seems random to me, its however long its taking for too many (or a bad) MRU to be created

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And also, the threshold for “too many” could vary depending on . . . .not sure what. Network speed? Hardware? OS?

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Phase of the moon? :stuck_out_tongue_winking_eye:

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I mean it could be anything. But I am noticing that is seems to be our folks on older hardware and/or offices with slower internet or working from home that are being hit the hardest.

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:thinking: So you are saying basically I should tell management we need new hardware? :drooling_face::laughing:

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There will be a fix soon, afaik, but new hardware is always a good idea :slight_smile:

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Can you provide examples of “older hardware”? How old are we talking? We are wondering the same thing since the same users seem to keep having issue.

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We’ve had this issue with users on a new laptops. Maybe it’s connection speed but I doubt it’s hardware related.

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I just learned that two people with reoccurring issues have brand new pc’s.

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Ok I have now done the workaround properly. It did not recreate the two xml files when launching Epicor afterwards so now we just have to see if the problem recurs for this user.

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Nice

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Why can’t they tell us what they’re fixing??

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Please let it be this bug before I literally cry.

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Or the grid jumping… I’d settle for either at this point.

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Exactly. They seem to be doing that more frequently with NO explanation.

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