Our users are running Win10 and we have had a few get this error. The only way we seem to be able to fix it is reinstalling Epicor. I have checked personalization and everything else I can think of…any thoughts. I have one user that have gotten this a second time [image] Application Error Exce…

Yes, this has happened before. A configuration file get corrupted. A couple of solutions here: [image] Configuration system failed to initialize ERP 10 Have one user that had this pop up today. No one else is affected. Any ideas what is causing this for this one user? I…

What @Mark_Wonsil said. :wink: I recently ran into a similar error with one of my users when they tried to log into Epicor. Searching for a solution, I found the post below and discovered the existence of a user.config file located in C:\Users\username\Local\Epicor\Epicor.exe_StrongName_blahblahbla…

Yea, sysconfig or the like. Just please backup the bad file and send to support to figure out if we have a bug versus you doing it to yourself on a manual edit.

I’ve seen this too, most often after a windows update on the local computer, or at least that’s been our pattern. I just open that file and you’ll see it’s been truncated. Replacing the missing ending tags also works.

I just ran into this today, and another file you may have to delete is in the 'C:\ProgramData\Epicor[Server-Port][version]\UserConfig folder. There was a 0 byte file in there for the user that was empty, so I just deleted it and let Epicor re-create it.

We had a user with this issue today and this fixed it after trying pretty much everything else!

Log on error

Epicor ERP 10

Mark_Wonsil (Mark Wonsil) March 5, 2020, 3:00pm 2

Yes, this has happened before. A configuration file get corrupted. A couple of solutions here:

Topic		Replies	Views
Configuration system failed to initialize Epicor ERP 10	10	13492	February 5, 2021
Kinetic 2023.2 Login Error - hexadecimal value 0x00, is an invalid character Kinetic ERP login-error	4	2108	April 16, 2024
Anybody seen this error - root element is missing Epicor ERP 10 e10	12	5666	June 24, 2026
Epicor.exe crashing for just one user Epicor ERP 10	21	9042	May 15, 2017
User Crashing Epicor ERP 10 e10	10	6063	April 1, 2021

Log on error

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