Anybody seen this error - root element is missing


Even comes up after closing Epicor, deleting all the users personalisations and opening again.

Have you manually deleted the cache folder at C:\ProgramData\Epicor?

If that fails, there’s an AppData folder that I’ve cleared in the past that works for odd balls like this.
Type in %AppData% in file explorer. I wanna say it’s in the local folder, then browse around until you find Epicor. Rename the folder within to _old, then try to open Epicor. It should regen that folder you renamed.


We just resolved this by clearing the client cache from a Citrix instance of E10, as the issue was affecting the local client instance.