Making the leap to Epicor ERP - Experiences with support / implementation

Just curious what complex means in your case?
e.g. lots of options, BOM’s/BOO’s with many of components/levels, extended build times, etc…

@bordway Yes, that’s correct. We produce hydraulic subsea equipment and a typical BOM goes 4 or 5 levels deep, with hundreds of manufactured sub-assemblies and component parts. Overall leads times are 25-30 weeks for our most complex products, due to long lead times for key materials and an intricate design / manufacturing process.

We also have lots of product variations, due to our clients’ needs, which result in new/bespoke Assembly BOMs being generated for almost every new order.

OK, (my experience is that) Epicor support (and most 3rd parties) can help you the basics, for widget production but… the help field starts to thin out as you move towards the capital equipment end of the spectrum. Finding answers to some of the puzzles related to MRP, scheduling, methods of manufacture, purchasing suggestions might be a challenge, depending on what resources you already have internally.

Just had one of these today. Somehow a fuel hose slipped through the cracks and we’re measuring it in Eaches instead of Feet, and have been since the very beginning… and I suspect we will continue to measure in each forever, because it’s a pain to try to change. Easier to just make a new part number and do a mass replace… assuming you don’t have a ton of racks/bins to relabel.