There has been some discussion internally (by Finance) advocating our customer service team does NOT use multiple POs on a sales order (via the PO Line functionality). Apparently, they are told that many of our major customers have problems processing invoices from us due to PO/Invoice matching on their end. These are major hospital system customers, so I am hesitant to believe this has any bearing in reality.
Has anyone else experienced a problem like this? I obviously can’t speak to the customers automated ability to match invoice PO listing to their POs, but as I understand it these are big automated systems. I would think this would be a non-issue for a major company, but wanted to solicit the feedback from this group on their experience.
In my mind, going to 1 PO = 1 Order is going backwards in efficiency for both us and for the customer.
Is there any validity to these claims?