New EpicCare Site

WOW Mike I hadn’t tried the search that is pretty aweful you can’t even ctrl click or right click. It doesn’t even tell you in the DOM where the link is it stores it in this meta data JSON Blob… :nauseated_face: with no direct reference or ID in the HTML Dom so not even a grease monkey script can fix it.

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  "count": 15,
  "previousPageToken": "b2Zmc2V0OjA.",
  "nextPageToken": "b2Zmc2V0OjAsNDUwLDg3Mw..",
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  "resultsPerPage": 15,
  "matchedQueryIntents": "",
  "matchedGeniusResultIntents": "",
  "responseTimeInMs": 3373,
  "queryLanguage": "en",
  "searchAnalyticsPayload": {
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    ],
    "searchResultsPerSource": [
      { "sourceId": "kb_knowledge", "numberOfResults": 15 }
    ],
    "appliedFacetFilters": [],
    "appliedFilterIds": [],
    "appliedSortOptionId": "",
    "matchedQueryIntents": "",
    "responseTimeInMs": 3373,
    "hasSearchResults": true,
    "hasGeniusResults": true,
    "queryLanguage": "en",
    "relevancyModelId": null,
    "numberOfQAGeniusResults": 0,
    "numberOfPeopleGeniusResults": 0,
    "numberOfCatalogGeniusResults": 3,
    "synonyms": [],
    "stopWords": [],
    "queryMode": "AND",
    "spellCheckCorrectedTerm": null,
    "spellCheckEnabled": true,
    "fieldRestrictions": "[{\"fields\":[\"sn_customerservice_case.consumer\",\"sn_customerservice_case.comments_and_work_notes\",\"sn_customerservice_case.work_notes_list\",\"sn_customerservice_case.caused_by\",\"sn_customerservice_case.change\",\"sn_customerservice_case.u_troubleshooting_steps\",\"sn_customerservice_case.incident\",\"sn_customerservice_case.work_notes\",\"sn_customerservice_case.consumer_profile\",\"sn_customerservice_case.problem\"],\"condition\":null}]",
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}

I already logged some support cases about this. I can’t believe they made the KB worse than it was. It’s truly amazing.

You must be new here. :joy:

I rarely check EUG and didn’t realize there was Reddit and Spiceworks forums. :exploding_head:

Mine looks fine… interesting that different people have different experiences. I did report your experience to the support managers.

1 Like

You have that font like @amurdock it comes with Adobe Pro and or adobe prodcuts

But it isn’t something that most regular users have so the rest of us see TNR :face_vomiting:

1 Like

Yea, that font is a “standard font” for all Epicor employees… all our powerpoints use that font as well.

ah! maybe they can make it a download for the rest of us :stuck_out_tongue_winking_eye:

Thanks Tim!

You can set the font-family to request one font and fall back to a sans-serif if the font is not present.

Change this:

font-family: "SourceSansPro";

to this:

font-family: "SourceSansPro", sans-serif;

and the sans-happy people will be delighted.

3 Likes

Man, I must be too busy… I logged in, cleared the annoying prompts to tour the new site, and just used it. Didn’t notice a thing…

2 Likes