I have an odd situation with a user She opens each screen individually from the recent forms section. Customer Maintenance, Serial Number Tracker and RMA Processing. When she starts the day, everything is fine and working as expected. But at some point she’ll enter a customer ID in customer mainte…

What if she opens the screens from the actual menu (not recents) or from favorites instead?

So the big picture is. Customer A exists Serially Controlled product is sold to, and shipped to Customer A Customer A sells or transfers the product to Customer X (who is not an existing customer) Customer X calls for an RMA A customer entry needs to be created for customer X, so it is. The Custo…

Yes, that’s the big picture It doesn’t seem to cause any other issues other than, like you said being incredibly annoying and she may start making changes to the wrong customer. I didn’t get the chance to try anything because she closed everything and Epicor. So I cleared the cache in hopes that t…

That is strange and does sound just like the “link” that is created when using “Open With…” I though I remember there being a thread about being able to use Open With, and not have the link created. I know this isn’t what you’re seeing, but could be related in someway or another. If I come across…

From what I was told by others who saw it in action, it behaves just like she has used the open with functionality. I tried searching the site to see if anyone else had the issue, but wasn’t finding much. I know you can hold shift and open the same screen multiple times, but haven’t seen anything a…

Apparently holding CTRL while using Open With will launch the new program and not have it linked to the source. [image] New user ERP 9 Lesser Known TIP: You can actually stop this behavior by holding down Shift or Control (can’t remember which) at the time of the open wi…

[image] ckrusen: The fact that the original Cust Maint window is “listening” (i.e. subscribing) to other programs is very weird. It is extremely weird! Also, thanks for the CTRL info, learned something new today!

so this is NOT intended behavior, and all my years using this product, I have not seen this happen. I am wondering if there is some magical customization or something watching for a value change in a BPM Variable that is triggering the refresh. The problem is that this issue is unlikely to be fixed…

Would enabling trace for that user possibly show anything? You’d think some BO must be being called to serve up the new data to the Cust Maintenance window.

That’s a good idea! I’ll definitely try that if it happens again.

Open with functionality happening but user didn't use open with to launch application

Epicor ERP 10

ckrusen (Calvin Krusen) November 16, 2022, 8:18pm 7

Apparently holding CTRL while using Open With will launch the new program and not have it linked to the source.

The fact that the original Cust Maint window is “listening” (i.e. subscribing) to other programs is very weird.

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Open with functionality happening but user didn't use open with to launch application

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