Payment is locked and won't post and I can't delete/void payment in any way

Epicor ERP 10
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1

I am unable to post a payment that I had started. I printed the check, but I am unable to void the payment and start over or correct the payment at all.

2

There is an Unlock Batch process, but I don’t know much about it. It’s an actual screen; it’s not buried inside Conversion Workbench or anything weird like that.

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3

@Lynda You can get a data fix fro support that sets the check number to zero so you can delete it and start over. Or you make a UBAQ that could do the same process.

4

I am just now returning to this issue. We did get the fix to work on deleting the locked payment. Now it shows those invoices has open, but when I try to select them for payment it won’t show them as available.

5

There are a few KBs on invoices missing that point to the payment method being different that the current batch.

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=e97144a1db262850d426576ed39619a9