Void Payment Error

sk.patchai · April 23, 2020, 6:29am

Hello,

We are trying to Void the payment and getting a below error

kenswaka · April 23, 2020, 1:29pm

Have you posted the payment for the invoice?

sk.patchai · April 23, 2020, 1:32pm

Yes payment posted.

kenswaka · April 23, 2020, 1:37pm

Sounds like a system bug that you might require a fix from support. I have seen this before in E9.

sk.patchai · April 23, 2020, 2:14pm

This is 10.2.100 version

ckrusen · April 23, 2020, 2:38pm

Possible there is a duplicate invoice in an unposted group?

sk.patchai · April 23, 2020, 2:44pm

Good point. Let me check and get back you Calvin.

sk.patchai · April 23, 2020, 3:04pm

There is no unposted group in the name of this invoice number

ckrusen · April 23, 2020, 3:10pm

Maybe it’s not the invoice that is unposted, but rather a prior payment. The error does say "Unposted Check"

sk.patchai · April 23, 2020, 3:34pm

Agreed, but the payment number does not exist in the payment group to check but it is available in the payment tracker.