Yes, we are having similar issues. Job/Order Wizard and printing are the 2 so far. We just got upgraded to 2025.2.16 over the weekend
We upgraded to 2025.2.16 on the weekend logged a case yesterday we have no print slide out on Sales order acknowledgement, Customer Pack Slip or Customer Invoice. Purchase orders and Job travellers were not affected the agents response was remove personalization’s which did not remedy the issue (I had already noted we were on base with no personalisations).
Following suggestion of disabling the menu items above did fix the issue, thank you so much we had been through a day of no customer facing documents
Got an update from support:
This case is connected to a major case - CS0005423926
Is anyone not having luck with disabling the offending menu item in Custom Processes?
Still no word from support on if disabling that may fix the issue but break something else.
Another update:
I got a data fix from support and they suggested I re-enable the offending menu item
From support: I would probably re-enable the options that you disabled and then run the fix. But it may not matter the order.
If you want this fixed before they push an update you may want to create a ticket of your own.
My case # is CS0005423066
I will try the fix in PILOT tomorrow morning and report back.
I created a case as well. They asked me to have the users clear their browser history and cache then try those same slide outs. It did seems to work on the users having issues.
Clearing Cache is not doing it for us.
I installed and ran the datafix in our PILOT environment and the Data Fix Report returns 0 records.
Received an updated data fix from support, re-enabled offending menu items, ran fix and all seems good.
The Sales Order Ack wouldn’t slide out to print this morning, so I found the menu item under Custom Processes, disabled, it, and we are back to printing again.
Support classified this as a workaround. They did give me a data fix and had me re-enable the menu items I disabled.
We had the same problem with Customer Shipment Entry.
But in the Custom Processes Menu I found 3 Menu items for Printing Pack Slips, for different Companies, I had to disable all of them (had to switch to other companies to be able to disable those). Now it seems to work.
Opened Epicor Support Case (CS0005497542) to review with support. We are cloud and are currently on 2025.2 and are mostly using Classic still but in October we will be going to 2026.100 and this will need to work. I need to determine if this ‘workaround’ is ok, or if when we upgrade those menus will need to be enabled or not.. plus what is the point of those custom menu’s anyways.
I’m curious about that too. I was following this thread when it first came out, but when i looked at my menu security… I didn’t HAVE any “Custom Processes”.
I’m curious as to whether people are creating these for various things, or if they’re magically appearing. I’ve created plenty of custom menus, but have never created a custom process.