Hi There,
ALL our printing / print preview requests have suddenly started to error (including base Epicor reports).
System monitor errors all display:
Invalid object name 'ICECommon_4_3_200.Ice.ReportStore'. Could not use view or function 'Ice.ReportStore' because of binding errors.
Has there been a retroactive update to 2024.2.12 kinetic cloud that has broken this?
How can I go ahead and restart system agent / any other reporting service that could have broken?
Appreciate any help as this has completely shut us down.
Went from no issue to ERROR on every single request
Randy
(Randy Stulce)
3
Did you task agent crash?
1 Like
Seems like it did - is there a way to restart this on kinetic cloud?
Randy
(Randy Stulce)
5
You can use the Portal https://portal.cp.epicor.com if you have the rights. Otherwise you can make a EpiCare ticket with support.
3 Likes
Looks like I have permission but nothing loads on this screen.
Thanks for the assistance - have a critical case on EpiCare put through to resolve.
Update: resolved by EpicCare
1 Like
klincecum
(Kevin Lincecum)
8
You need to be provisioned.
In your live environment, as a security manager, assign yourself to the group ECMP_SelfSignUp. Save, wait a few minutes. Then try the portal again.
3 Likes
