This is basically what transpired:
Mark,
Development has responded to the problem of the disappearing
configurator button that this is a design limitation. An enhancement
request has been entered into the system to provide a way to do this,
but it is currently not possible because the CustXPrt table does not
have a way to store the information necessary to retain the configurator
button. See document below, which I have attached to your call...
Page ID 9768MPS
SUGGESTION:
The customer-part table (CustXPrt) needs to have a place to store the
base part number of a configured part. Otherwise, the configure option
can disappear when the customer part number changes.
PROBLEM DESCRIPTION:
Product Configurator button disappears after changing customer part
number on a quote.
Duplicated in Mntech 5.20.321
1. QM-->Gen Ops-->Opportunity/Quote. Add quote, any customer. 2. Add
line for a configured part. (I used p/n 'ck smart string, which has a
smart string attached to it.) 3. Enter a customer part number (make up
any number). 4. Add quote quantity. 5. Configure the part (it has a
smart string that creates a new part number, quote only). Mntech
example p/n 'ck smart string'. 6. Line-->Mfg Details. Get details from
the original master configured part (Methods of Manufacture). 7.
Line-->Worksheet. Enter a quoted price. 8. Quote-->Update. Flag the
quote as Quoted. 9. Order Entry, add a new order for the same customer.
Line-->Add from quote. Part number and customer part number are pulled
in from the quote. 10. On the order line, change the customer part
number. 11. Go back to quote entry. Reopen it. Update the quote (you
need to change the customer part number to match the order). Change the
customer part number. 12. Click OK. Go back in. The configurator
button is gone.
RESPONSE FROM DEVELOPMENT:
This behavior currently is a design limitation because the customer-part
table (CustXPrt) does not have a place to store the base part number of
a configured part. Please track this call as an enhancement request to
make this possible.
-----Original Message-----
From: Todd Anderson [mailto:
tanderson@...]
Sent: Wednesday, July 09, 2003 8:33 AM
To: '
vantage@yahoogroups.com'
Subject: RE: [Vantage] Product Configurator
Mark,
Wait a minute. If development admits this is a bug how can it possibly
be
an "Enhancement" ???
Does this drive any one else crazy? It's one of the reasons we dropped
maintenance and are considering buying another package.
Bugs should be fixed. Period. It shouldn't be a matter of counting how
many
people bitch about them.
Enhancements are a totally different bread and I agree that there should
be
some dialog to decide if they should or should not be included in future
requests.
You might try calling your lawyer and having them call EPICOR. A
conversation about the fact that you purchased software to do a specific
function that flat out doesn't work the way EPICOR designed and sold it
might help MOTIVATE someone to fix your "BUG".
Ok, now I feel better ....
Todd Anderson
-----Original Message-----
From: innerpac_il [mailto:
mark_smith@...]
Sent: Tuesday, July 08, 2003 11:39 AM
To:
vantage@yahoogroups.com
Subject: [Vantage] Product Configurator
Is any one from the group using product configurator? We use this
module quite extensively and found that after creating an order if
you go back to the original quote and make a chage to the customer
part number for any reason it blows away your configurations. While
Vantage Development admits this is a bug, they state they have no
plans to fix it and have sited it as a enhancement request. If this
issue affects anyone else I'd be interested to know.
Thanks,
Mark Smith
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=244522.3512152.4794593.1261774/D=egroupweb/S=1705
0071
83:HM/A=1595054/R=0/SIG=124f8kfa7/*
http://ashnin.com/clk/muryutaitakenat
togy
o?YH=3512152&yhad=1595054> Click Here!
<
http://us.adserver.yahoo.com/l?M=244522.3512152.4794593.1261774/D=egrou
pmai
l/S=:HM/A=1595054/rand=660406307>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<
http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<
http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<
http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=244522.3512152.4794593.1261774/D=egroupweb/S=1705
007183:HM/A=1595054/R=0/SIG=124f8kfa7/*http:/ashnin.com/clk/muryutaitake
nattogyo?YH=3512152&yhad=1595054> Click Here!
<
http://us.adserver.yahoo.com/l?M=244522.3512152.4794593.1261774/D=egrou
pmail/S=:HM/A=1595054/rand=332219326>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo!
<
http://docs.yahoo.com/info/terms/> Terms of Service.
[Non-text portions of this message have been removed]