Reversing a posted customer payment

User posted a customer payment but the check bounced. What is the epicor process for reversing this transaction? Do you do an JE or do you wait for a new payment from customer to go through and use a Reverse Cash Receipt and change the date?

You should be able to use Reverse Cash Receipt now to reopen the invoice and cancel that receipt. Then once you get the new check from the customer you enter it like normal in Cash Receipt Entry and apply it to the correct invoice.

Check out the Reverse Cash Receipt section in the Epicor Help. It illustrates the process for reversing a receipt like this.

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