I think I have this right, but I’d like some feedback.
I make an RMA for an existing invoice (and line) and it grabs the COS account from the product group on the related sales order. (I verified this in the PE Log Viewer.) This makes sense to me.
In that same screen (RMA Processing), I make a credit memo from the RMA. By default, it seems to grab the product group from the part setup, not from the sales order. (FYI, they are always different where I work.)
That one is the mystery. It just does the CM, so it’s not like I can use PE Log Viewer to determine its logic (right?).
I know I could override it, but come on! It got it right on the RMA, so why not on the CM?
If you disagree, I’d be happy to know what I am doing wrong.
Ok RMA aside how does a credit memo work against and invoice? A bit of testing on the RMA, you can raise a credit memo for an invoice, add an line then put in an a bogus part number description and reason, then go and click on the Credit button and it will create a credit memo the product group is empty. You don’t even have to receive of disposition the RMA, just close it, then you can pick up the credit in AR invoice entry.
I did a few scenarios in the education system. In the first instance 00M1a has no product group and the credit screen on in RMA entry reflects that
I thought for a moment it might be getting the product group from the sales order, but I tested that too and it is definitely getting it from the part.
So I am just as confused as you are… All I can think of is that if the business rule is use the product group on the SO then you will have to override it either in posting rule or on the BPMs for the invoice maintenance screen. Would be nice to have an option to just use the PG from the sales order if empty use part PG, at least for your use case…
No, I only meant that the credit memo line product group should come first from the sales order line referenced in the rma detail. If there is none then it goes to the part.
I was really trying to say, what happens if you raise a standard CM against an invoice rather than using RMA, does the product group come from the invoice line or the part?
So the reason why the product group is taken from the part and not the sales order is because you specified an Invoice Number/Line.
If you enter the sales order/line/release only, then it works as expected, but as far as I can see that also changes how some information on the credit memo is calculated/defaulted.
It sounds like a bug, you would need to report it.
The answer I received from support is that KB0063732 provides the authorized way to create an RMA CM, and there is no mention of the original invoice number, therefore it is not supported.
So I’ll make an Idea for it.
Side note - I looked to see if such an Idea existed already.
There is not, but I was intrigued by this one that was Delivered. Apparently in 2024.1 you can create an RMA from a whole invoice. I have not researched this yet, so I don’t know how it works. Sounds like you need the customer number first. That’s a little annoying, but we’ll see.
Jason,
I remember putting an enhancement request for this way back in the day. We ended up doing a BPM or data directive (can’t remember which) to set the product group and sales category.
The other interesting thing we ran into was a change in the way RMA disposition back to stock worked with using AR clearing. It offset the clearing account expecting a credit memo issued for the amount, rather than inventory. That was an enhancement request that was made which we would have preferred it not to do. The solution was to customize the posting rule or fail these to DMR and then accept to stock from the DMR.
I am still waiting for an enhancement/Kinetic Idea to come out to stop deleting the RMA credit from the RMA if accounting deletes one of the credit memos from their invoice batch…
Jenn
