RMA Processing again

Yahoo Archive
1
If a customer sends back 10 and we need to ship 10 replacements, we create a
new order for the new 10.

Edward F. Fox, Jr., CPA
Controller
Maxson Automatic Machinery Company
Phone: 401-596-0162 x110
Fax: 401-596-1050
www.maxsonautomatic.com


-----Original Message-----
From: Jasper Recto [mailto:jrecto@...]
Sent: Thursday, June 19, 2003 11:05 AM
To: Vantage Groups (E-mail)
Subject: [Vantage] RMA Processing again


Hello all,

Ok, I know this subject was just out there but I kind of missed the
bandwagon.

We really haven't been using the RMA process the way it should be so we're
trying to get our RMA processing down. When a return comes in from a
customer you create the RMA and associate with a Sales Order(SO). How does
Vantage inform you that the Sales Order needs to be address? How do we know
that we are now short the parts on that SO. Can the SO show us that if we
shipped 50 pieces but were sent back 10 that we really only shipped 40
pieces? How are other people making the connection?

Thanks,

Jasper




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[Non-text portions of this message have been removed]
2
Hello all,

Ok, I know this subject was just out there but I kind of missed the bandwagon.

We really haven't been using the RMA process the way it should be so we're trying to get our RMA processing down. When a return comes in from a customer you create the RMA and associate with a Sales Order(SO). How does Vantage inform you that the Sales Order needs to be address? How do we know that we are now short the parts on that SO. Can the SO show us that if we shipped 50 pieces but were sent back 10 that we really only shipped 40 pieces? How are other people making the connection?

Thanks,

Jasper




[Non-text portions of this message have been removed]
3
I think the answer to your questions is NO. But someone will correct me
if I'm wrong. We go into the SO and add another line for the
replacement parts. But now it looks as though we shipped more pcs than
we really did.

Kathy
Electron Energy Corp

-----Original Message-----
From: Jasper Recto [mailto:jrecto@...]
Sent: Thursday, June 19, 2003 11:05 AM
To: Vantage Groups (E-mail)
Subject: [Vantage] RMA Processing again


Hello all,

Ok, I know this subject was just out there but I kind of missed the
bandwagon.

We really haven't been using the RMA process the way it should be so
we're trying to get our RMA processing down. When a return comes in
from a customer you create the RMA and associate with a Sales Order(SO).
How does Vantage inform you that the Sales Order needs to be address?
How do we know that we are now short the parts on that SO. Can the SO
show us that if we shipped 50 pieces but were sent back 10 that we
really only shipped 40 pieces? How are other people making the
connection?

Thanks,

Jasper




[Non-text portions of this message have been removed]



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Your use of Yahoo! Groups is subject to
http://docs.yahoo.com/info/terms/




[Non-text portions of this message have been removed]
4
Our RMA process works like this. Customer notifies us that a return is
coming, this starts the RMA. (We've tinkered around and use this to
create a non conforming material report (for disposition) and an 8d
corrective action form. ) When the material is returned receiving
makes the receipt entry. Quality will issue the Non Conforming material
Report to the inspectors and they will feed back the document of the
result. 10000 pcs returned, 9500 inspected and ok 500 pcs scrapped.
Quality will then disposition to scrap or inventory. We haven't quite
made all the connections for us to expect Vantage to start "seeing" this
activity, but we expect that when they are made they will feed back into
the JOB area.

Shirley

-----Original Message-----
From: Jasper Recto [mailto:jrecto@...]
Sent: Thursday, June 19, 2003 11:05 AM
To: Vantage Groups (E-mail)
Subject: [Vantage] RMA Processing again

Hello all,

Ok, I know this subject was just out there but I kind of missed the
bandwagon.

We really haven't been using the RMA process the way it should be so
we're trying to get our RMA processing down. When a return comes in
from a customer you create the RMA and associate with a Sales Order(SO).
How does Vantage inform you that the Sales Order needs to be address?
How do we know that we are now short the parts on that SO. Can the SO
show us that if we shipped 50 pieces but were sent back 10 that we
really only shipped 40 pieces? How are other people making the
connection?

Thanks,

Jasper




[Non-text portions of this message have been removed]





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and Crystal Reports and other 'goodies', please goto:
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(2) To search through old msg's goto:
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