I am trying to return a lower level serialized part back into stock from an RMA.
We have serialized assemblies that come back under an RMA which we disposition and reassign the serial numbers to a rework job that is customized based on the rework that is needed.
We successfully use this method to salvage any non-serialized parts off of the assembly from that rework job: https://www.epiusers.help/t/provide-ability-for-disassembly/54409
Is there a way to salvage a serialized lower level part off of an assembly? When trying to use the “job receipt to salvage” application it doesn’t find the matched SNs for that assembly, it only allows to create a new SN off of a salvaged part. This isn’t helpful as we would like to return the original SN of the lower level consumed part in order to DMR it back to a supplier.
Any help is appreciated,