Sales order not closing

I'm tied to 3 different SCRs in 8.03.409a (75479, 75359, 73739) for shipping problems. They involve partial shipments. The problems happen because the remaining quantity isn't updated correctly which hoses the program logic to mark it as shipped complete. Our shipping people watch for it and check the box if needed. I tested 8.03.410 where it appears to be fixed and it was working when I tested E9. Just read a new post in the digest where it may be broken again 9.05.702 though. :(

Sue

--- In vantage@yahoogroups.com, Robert Brown <robertb_versa@...> wrote:
>
> We've experienced this quite randomly (maybe 1% of pack lines shipped) on 8.03.4xx (now 409a progress) but in our case we don't even get a parttran record written of the shipment (or jobprod/jobpart update of jobqtyshipped if from a make direct job - and inventory is not relieved if a stock shipment).
> ÂÂ
> Any of yours (on v8 or v9) that catastrophic a processing failure (although fortunately, the shipments do cleanly invoice) or is the sales line release simply not being marked closed?
> ÂÂ
> Spent a lot of time with support on this but it is so random it can't be reproduced at will, logging reveals nothing of value, etc.,.
> ÂÂ
> Migrating to 9.05.7xx in March so interested in hearing of it might still be an issue to deal with.
> ÂÂ
> Rob Brown
> Versa Products
>
>
> >________________________________
> > From: Gary Parfrey <garyp@...>
> >To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
> >Sent: Thursday, July 18, 2013 7:25 PM
> >Subject: RE: [Vantage] Re: Sales order not closing
> >
> >
> >ÂÂ
> >
> >Is someone unchecking the 'Shipped complete' checkbox in the shipment line?
> >This will stop the release from being closed
> >
> >Gary
> >
> >From: mailto:vantage%40yahoogroups.com [mailto:mailto:vantage%40yahoogroups.com] On Behalf Of devin.draeger
> >Sent: 18 July 2013 22:27
> >To: mailto:vantage%40yahoogroups.com
> >Subject: [Vantage] Re: Sales order not closing
> >
> >I hope someone else has this issue because im running 9.05.702
> >
> >--- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@<mailto:sanfranc415@>> wrote:
> >>
> >> Version: 8.03.405B
> >>
> >> --- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "devin.draeger" <devind@> wrote:
> >> >
> >> > I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor
> >> >
> >> > --- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@> wrote:
> >> > >
> >> > > If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
> >> > >
> >> >
> >>
> >
> >[Non-text portions of this message have been removed]
> >
> >
> >
>
> [Non-text portions of this message have been removed]
>
If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor

--- In vantage@yahoogroups.com, "sanfranc415" <sanfranc415@...> wrote:
>
> If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
>
Version: 8.03.405B

--- In vantage@yahoogroups.com, "devin.draeger" <devind@...> wrote:
>
> I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor
>
> --- In vantage@yahoogroups.com, "sanfranc415" <sanfranc415@> wrote:
> >
> > If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
> >
>
I hope someone else has this issue because im running 9.05.702

--- In vantage@yahoogroups.com, "sanfranc415" <sanfranc415@...> wrote:
>
> Version: 8.03.405B
>
> --- In vantage@yahoogroups.com, "devin.draeger" <devind@> wrote:
> >
> > I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor
> >
> > --- In vantage@yahoogroups.com, "sanfranc415" <sanfranc415@> wrote:
> > >
> > > If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
> > >
> >
>
Is someone unchecking the 'Shipped complete' checkbox in the shipment line?
This will stop the release from being closed

Gary


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of devin.draeger
Sent: 18 July 2013 22:27
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Sales order not closing



I hope someone else has this issue because im running 9.05.702

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@...<mailto:sanfranc415@...>> wrote:
>
> Version: 8.03.405B
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "devin.draeger" <devind@> wrote:
> >
> > I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor
> >
> > --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@> wrote:
> > >
> > > If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
> > >
> >
>



[Non-text portions of this message have been removed]
It appears 9.05.702 does not always check the "shipped complete" check box for you in Customer Shipment Entry. Handy, huh? Make sure the person doing the shipments checks this. On the plus side, I believe all you need to do is manually close the sales order and the effect is the same.
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[Non-text portions of this message have been removed]
We've experienced this quite randomly (maybe 1% of pack lines shipped) on 8.03.4xx (now 409a progress) but in our case we don't even get a parttran record written of the shipment (or jobprod/jobpart update of jobqtyshipped if from a make direct job - and inventory is not relieved if a stock shipment).
Â
Any of yours (on v8 or v9) that catastrophic a processing failure (although fortunately, the shipments do cleanly invoice) or is the sales line release simply not being marked closed?
Â
Spent a lot of time with support on this but it is so random it can't be reproduced at will, logging reveals nothing of value, etc.,.
Â
Migrating to 9.05.7xx in March so interested in hearing of it might still be an issue to deal with.
Â
Rob Brown
Versa Products


>________________________________
> From: Gary Parfrey <garyp@...>
>To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
>Sent: Thursday, July 18, 2013 7:25 PM
>Subject: RE: [Vantage] Re: Sales order not closing
>
>

>
>Is someone unchecking the 'Shipped complete' checkbox in the shipment line?
>This will stop the release from being closed
>
>Gary
>
>From: mailto:vantage%40yahoogroups.com [mailto:mailto:vantage%40yahoogroups.com] On Behalf Of devin.draeger
>Sent: 18 July 2013 22:27
>To: mailto:vantage%40yahoogroups.com
>Subject: [Vantage] Re: Sales order not closing
>
>I hope someone else has this issue because im running 9.05.702
>
>--- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@...<mailto:sanfranc415@...>> wrote:
>>
>> Version: 8.03.405B
>>
>> --- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "devin.draeger" <devind@> wrote:
>> >
>> > I have this issue as well what version of Epicor are you currentlly running i have an open call right now with epicor
>> >
>> > --- In mailto:vantage%40yahoogroups.com<mailto:vantage%40yahoogroups.com>, "sanfranc415" <sanfranc415@> wrote:
>> > >
>> > > If an order has been shipped and invoiced, under what conditions will not order not automatically close? We have a few orders that have stayed open even after being invoiced and shipped.
>> > >
>> >
>>
>
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>
>
>

[Non-text portions of this message have been removed]