I am totally frustrated with the lack of v8 support. Many times I call and I am old 'that shouldn't be happening', 'ask your consultant', or 'let me get back to you'. All answers I don't want to hear after waiting on hold for 10 minutes. And, whenever I hear 'let me get back to you', I never get a response. I have called support and created online cases several times this week, and have not had one response to any of my attempts. When I have called support, I am immediately placed into an answering machine to leave a message (yes, it is during business hours). Has anyone else run into these issues? I am starting to think everyone at Epicor is on vacation!
Keith Mailloux <
keith.mailloux@...> wrote: It bothers me that a Tech Support call would end with "call your
consultant". I just approved a check for a ton of money to renew our
support contract. I encourage anyone getting that type of feed back to
post it on this board so we can track the level of support that is
available.
I don't want to Epicor bash, we stopped even trying to mess with V8 and
we were alpha testers. It is just too painful. This may be short sided
but we can't afford to do their architecture and code testing. We have a
business to run. We plan to camp out on 6.1 for a while and let new
customers shake the trees for a while. Hopefully they will have the
power and resolve to move this product forward.
If support now requires the hiring of an independent I suggest we form a
more public medium to voice concern, maybe a BLOG since they are "the
new forum" for general communication. It would be picked up by Google
for sure. This whole V* thing has certainly been a disappointment on my
end, while the technology is nice and it has promise it was "released"
and shown way too soon. Just one guys opinion. Anyone looking for an
alternative yet. I would be interested in what you have found.
Keith
________________________________
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of Frank Zeigafuse
Sent: Wednesday, November 16, 2005 10:16 PM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] Re: V8 Installations
Are you upgrading from a prior version of vantage or a different system?
Frank Zeigafuse
Innovative Office Products
General Manager
Direct Phone: 610-559-6369
Email:
fzeigafuse@...
Visit www.one.org to see how the world can be changed one person at a
time.
-----Original Message-----
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of
jameswi2000
Sent: Wednesday, November 16, 2005 10:01 PM
To:
vantage@yahoogroups.com
Subject: [Vantage] Re: V8 Installations
I'd have to say Vantage 8 is still NOT ready for prime-time. We are
supposed to be up and running by the end of the year, but the outlook
gets gloomier every day. There are many unresolved issues, and there
a lack of people at Epicor to address them or willing to address
them. Support has been lackluster, and difficult questions do not
get satisfactory answers. Their custom development group works from
home, and based on their responsiveness and the quality of work, it
seems like it -- oh but the pricing doesn't.
We constantly come across bugs. Support always seems to be a release
ahead, and then asks if you tried it out on that version. Of course
not, it's not out! It's frustrating because you don't know if it was
fixed in the new version, or if they just didn't understand what you
were reporting. It is difficult enough to describe some of these
bugs, without having support on a different version. They could at
least keep the current version around for testing. It ends up being
double work for their customers.
Epicor's answer to everything tends to be, use your consultant. We
are fortunate that we have a good one, but they don't know
everything. For example, most are not programmers. Along these
lines, I was on a call the other day where the head of development
was describing a fairly involved coding change, and when he was asked
if he could make a copy available, he said to contact your
consultant. There was a lot of grumbling on the call after that,
because we all knew that the implementation consultants aren't
programmers. I have yet to run into a Vantage implementation
consultant who was a skilled coder. He also suggested the consultant
could bring someone out to write the code for us. Well if that is
the case, then why even bother wasting our time showing us how to do
it in the first place?
They are also very stingy on documentation. They appear to be afraid
it will be given away to other users, while at the same time,
punishing its paying users. It seems the more complex the module or
issue, the less documentation there is.
I almost feel like they intentionally hide things or don't adequately
answer questions so you spend more money with them. Even with the
training classes (which are a whole other story) they don't give you
enough knowledge to be able to walk away and do your job.
To make a long story short, I don't feel Epicor really cares if their
customers have a successful implementation. I think they want to
collect your money, and then once you start getting into the
implementation, collect even more by making limited information
available to allow you to do things by yourself.
I would wait at least another 6-12 months for this release to
stabilize. We have been suffering with it for at least six months,
and when we go live, we will probably be suffering even more since
our business will be solely relying on Vantage every day.
Lastly, from what I have heard, most of the implementations do not go
live on time. We have already re-scheduled once, and may very well
need to again. Beware!
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
SPONSORED LINKS
Manufacturing software
<
http://groups.yahoo.com/gads?t=ms&k=Manufacturing+software&w1=Manufactu
ring+software&w2=Membership+database+software&w3=Database+mortgage+softw
are&w4=Pda+database+software&w5=Database+management+software&w6=Database
+marketing+software&c=6&s=188&.sig=OG5F3819UOUOg63i0bu6kA>
Membership database software
<
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ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
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tabase+marketing+software&c=6&s=188&.sig=N5BGdur84p-jyuOomcQdbQ>
Database mortgage software
<
http://groups.yahoo.com/gads?t=ms&k=Database+mortgage+software&w1=Manuf
acturing+software&w2=Membership+database+software&w3=Database+mortgage+s
oftware&w4=Pda+database+software&w5=Database+management+software&w6=Data
base+marketing+software&c=6&s=188&.sig=8rvcSQnCqJhTCZu-0Si39A>
Pda database software
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ing+software&w2=Membership+database+software&w3=Database+mortgage+softwa
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marketing+software&c=6&s=188&.sig=u3KQrTRPAQfsWIT39aHDkg>
Database management software
<
http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Man
ufacturing+software&w2=Membership+database+software&w3=Database+mortgage
+software&w4=Pda+database+software&w5=Database+management+software&w6=Da
tabase+marketing+software&c=6&s=188&.sig=R3CF3ODPY4gwjDZjykQYvw>
Database marketing software
<
http://groups.yahoo.com/gads?t=ms&k=Database+marketing+software&w1=Manu
facturing+software&w2=Membership+database+software&w3=Database+mortgage+
software&w4=Pda+database+software&w5=Database+management+software&w6=Dat
abase+marketing+software&c=6&s=188&.sig=lmBkRUiBtvHI1u5dkymDcw>
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________________________________
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
SPONSORED LINKS
Manufacturing software Membership database software Database mortgage software Pda database software Database management software Database marketing software
---------------------------------
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Visit your group "vantage" on the web.
To unsubscribe from this group, send an email to:
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