We currently have to manually generate a return shipment label for our RMAs by going to Quick Ship and manually keying the information in. It works, but it’s extra steps and introduces opportunities for error.
Can we incorporate a way to do a return shipment through Epicor using the logic that Customer Shipment or Misc. Shipment uses? Ideally, we could generate an RMA in Epicor and click a button to create, close, and freight the package and generate a shipping label and send it via email to the contact on the RMA.
If there are reasons why this isn’t built in already, I would accept any suggestion as to the best way to handle this. And worse case scenario, we have a solution that works currently.
Did you ever resolve this?
Here are some steps I found in EpicCare that are closely related. However, you can go a step further and not have to create the label in QuickShip every time.
After going through the QuickShip setup below, go to ERP > Ship Via Maintenance and create a Code that matches your QuicKShip Ship Code. (ex. “UPSRet” the description with be UPS Ground Returns.)
Then, when you create a Misc Shipment you choose UPSRet as the Ship Via Code. When you Freight the Pack it should print your return label. I believe it will generate an email as well but I’m still tweaking that part.
Where did you go to set that up in Quick Ship? I am lost. I don’t see any option for UPS Returns when I create a new Ship Code. I don’t see a way to mess around within UPS or FedEx to enable anything either.