System Monitor - New Users

Hello,

I need a bit of advice: new Epicor users do not automatically have system monitor enabled when they logon to Epicor.

The System Manager has to logon, go to options and turn on the feature, then the user on that computer has the icon showing up.

This issue also happens when a user logs on via remote desktop; only this time the setting has to be made each time…

Anyone come across this issue? How do we address, permanently?

Thanks

You can enable it in the server SysConfig file:

<StartSystemMonitor value="True" bool="" />
  <userSettings>
    <!-- Determines the client menu type -->
    <LaunchType value="KineticHome" options="Shell|MainMenu|KineticHome" />
    <SingleSignOn value="false" bool="" />
    <DataCollectionUser value="False" bool="" />
    <StartSystemMonitor value="True" bool="" />
    <!-- System Monitor values that control how quickly print jobs are scanned
       Note: all times are in milliseconds i.e. 1000 = 1 second -->
    <!-- NonPriority used for scheduled reports - should be set high to avoid network traffic
       Minimum value 30000 -->
    <SystemMonitorNonPriorityPoll value="30000" />
    <!-- PriorityPoll used to scan for completed reports after the Print or Print Preview
       Minimum value 3000, cannot be greater than NonPriority - higher will increase network traffic -->
    <SystemMonitorPriorityPoll value="3000" />
    <!-- Duration to scan at high priority - must be less than NonPriority - higher will
       increase network traffic -->
    <SystemMonitorPriorityPollDuration value="30000" />

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Thank Doug. My EpicorErp.sysconfig is below: That option is on, but I still have the issue. Any another suggestion?

Hey… while on the subject of System Monitor… In Kinetic, the access to the system monitor is no longer hidden down in the menu bar. It is now directly in the application. Below is where you can find it… first screen shows the option in the Notification window:

If you press the System Monitor button, you will see a screen similar to what you always saw before:

Another piece of good news: The System Monitor seems to auto refresh, so if you are waiting for a task to finish, and you are one who likes to “Watch the water boil”, this feature is for you.

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I got this resolved. Thanks.

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@timshuwy, do we know if the System Monitor is a Progressive Web App? If so, it could download reports and perform notifications even if one wasn’t logged into Kintetic.

Just wondering…

Thanks!

Not sure… maybe @Edge knows the answer?

No it’s not a PWA yet :slight_smile:

1 Like