Unable to use auto print bpm in 2024.1

atuljainajm · June 28, 2024, 12:37pm

Hi All,
I am migrating to 2024.1 from 2022.2, we have a bpm that uses auto print function and generates a bartender file in epicordata folder.
When I use the bpm in 2024.1 and try to generate the file, I am getting the below error? Is this an access issue?

atuljainajm · June 28, 2024, 12:38pm

Failed to launch task to submit report. Error: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
 ---> System.UnauthorizedAccessException: You can only log on via single sign-on.
   at Epicor.ServiceModel.Channels.ImplBase.CallWithCommunicationFailureRetry(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, RestRpcValueSerializer serializer) in C:\_releases\ICE\ICE4.3.100.0\Source\Shared\Framework\Epicor.ServiceModel\Channels\ImplBase.cs:line 1028
   at Epicor.ServiceModel.Channels.ImplBase.CallWithMultistepBpmHandling(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy) in C:\_releases\ICE\ICE4.3.100.0\Source\Shared\Framework\Epicor.ServiceModel\Channels\ImplBase.cs:line 962
   at Epicor.ServiceModel.Channels.ImplBase.Call(String methodName, ProxyValuesIn valuesIn, ProxyValuesOut valuesOut, Boolean useSparseCopy) in C:\_releases\ICE\ICE4.3.100.0\Source\Shared\Framework\Epicor.ServiceModel\Channels\ImplBase.cs:line 941
   at Ice.Proxy.Lib.RunTaskImpl.RunSubTask(String subTaskAssemblyName, List`1 taskParameters) in C:\_releases\ICE\ICE4.3.100.0\Source\Shared\Contracts\Lib\RunTask\RunTaskProxy.cs:line 43
   at InvokeStub_RunTaskImpl.RunSubTask(Object, Span`1)
   at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   --- End of inner exception stack trace ---
   at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters)
   at Ice.Hosting.RunTaskHelper.RunSubTask(ImplBase runTaskImpl, String subTaskAssemblyName, List`1 taskParameters) in C:\_releases\ICE\ICE4.3.100.6\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\RunTaskHelper.cs:line 42
   at Ice.Hosting.SubTaskLauncher.CallTaskInternal(String sysUserId, String sysUserPassword, String subTaskAssemblyName, List`1 parameters, TimeSpan operationTimeout) in C:\_releases\ICE\ICE4.3.100.6\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\SubTaskLauncher.cs:line 82
   at Ice.Hosting.SubTaskLauncher.CallTask(String sysUserId, String sysUserPassword, String subTaskAssemblyName, List`1 parameters) in C:\_releases\ICE\ICE4.3.100.6\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\SubTaskLauncher.cs:line 55
   at Ice.Lib.AutoPrint.SubmitImmediateAutoPrintReport.RunSubTask(SubTaskLauncher subTaskLauncher, String sysUserName, String password, List`1 parameters) in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\Lib\BAM\AutoPrint\SubmitImmediateAutoPrintReport.cs:line 154
   at Ice.Lib.AutoPrint.SubmitImmediateAutoPrintReport.<>c__DisplayClass3_0.<RunImmediateSysTaskAsync>b__0() in C:\_releases\ICE\ICE4.3.100.0\Source\Server\Internal\Lib\BAM\AutoPrint\SubmitImmediateAutoPrintReport.cs:line 113

utaylor · June 28, 2024, 12:43pm

This seems odd.

Hally · June 28, 2024, 12:52pm

I would say there is s problem with your task agent/system agent account. Do other print jobs work?

Pretty sure there is a KB article for this error on Epicare … Not in front of a proper computer to dig it up, sorry.

atuljainajm · June 28, 2024, 12:59pm

Yes, if I want to generate a print preview for packslip using customer shipment entry I can.
Also, we have the same bpm method on closing the packing slip to generate the preview, that doesn’t work either and has the same error.

utaylor · June 28, 2024, 1:15pm

Are you making rest calls in your BPMs?

Hally · June 28, 2024, 1:20pm

humour me and check your system agent account in Epicor, and also check if the auto print is set to immediate or queued.

jkane · June 28, 2024, 1:21pm

I would ensure that whatever accounts are being used to drive the process do not have this checked off on their User Account.

atuljainajm · June 28, 2024, 1:27pm

the system agent has the below has same credential used to deploy the app server and the auto print is to immediate, the same used in 2022.1 where it generates the file.

atuljainajm · June 28, 2024, 1:29pm

It is unchecked on the account used for the process.

atuljainajm · June 28, 2024, 1:38pm

Sorry, incorrect information.
I had tried unchecking it before. In 2022.1, the service account is set to checked.
Now, in this one if I uncheck in on the account and initiate the label generation, it goes in active task and stay at “Rendering report” status.

Hally · June 28, 2024, 1:41pm

That is unsual… Can you set the autoprint to Queued?

atuljainajm · June 28, 2024, 1:46pm

I’ll try, do you want me enable SSO on the User account maintenance?

Hally · June 28, 2024, 1:48pm

If that does not work then.

I’d be inclined on the app server to login as the account that uses system agent. Delete your Task agent and reinstall it… This way you ensure it is running as SSO as well.

Getting late here so I’ll have to leave you in the hands of other Printing Devotees to assist. Don’t forget you also have Epicor support.

atuljainajm · June 28, 2024, 1:54pm

that’s the status when set to queued.

atuljainajm · June 28, 2024, 1:55pm

reinstalling the task agent now.

Hally · June 28, 2024, 1:55pm

any other details other than rendering report?

jkane · June 28, 2024, 1:56pm

Is there a Company level setting for SSO?

atuljainajm · June 28, 2024, 1:59pm

It just went to history task with error:

atuljainajm · June 28, 2024, 2:04pm

I don’t think so. Do you know where to check?