Users don't have access to put in return quantity for RMA processing

Epicor ERP 10
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1

Hi all,
I’ve been having some issues where certain users (who are not security managers) are unable to put in the return quantity for RMA processing.
The box to put in the return quantity is automatically grayed out for these users.

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Does anyone have any idea what could be causing this?
I really would appreciate any help I can get~ Thank you guys~

2

Is it still greyed out after you enter the part#?

3

Field security?

4

Yes, unfortunately. Usually it should not be greyed out right after creating a new line for the RMA.

5

I checked the RMADtl_ReturnQty field and they should have full access to that…

6

You have any row rules in a screen customization? BPM or maybe there’s a security group they’re a part of that doesn’t have access?

7

if security managers CAN but everyone else cannot, it means one of the following:

  1. you have field level security setup
  2. you have some other form of customization
  3. you have found a bug
  4. you have not finished the process… In some cases, you have to finish something (like enter the order number / line/release first)…

my advice… verify who can and cannot do it, and that they are following the same exact process. If you find inconsistancy, check for custom or field level security, and if nothing exists on your side. then submit a support ticket and they should be able to get to the bottom of it.

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