We are running 2023.1.9 Quick Ship. I’m running into an issue where sometimes the USMCA form prints blank for Canadian bound shipments. Can anyone advise how I might troubleshoot it? Is there an instance where the USMCA is not needed and maybe that’s the issue? I’m not even sure where to begin.
Thanks in advance.
Are you sure all the proper data is entered on the shipment in Epicor & Quick Ship?
That’s what I’d check first. We’ve never had a blank USMCA that I can remember. Make sure all the international information is filled out.
As in customer, address, etc? Or is there something else they do (admittedly this is something I’m extremely new at)?
It could be related the country of origin on the part that is needed. I know we get a blank when the country of origin in not the USA for the product being shipped out.
Very interesting. So we’re in the middle of adjusting a bunch of stuff due to the tariff changes. We definitely made changes to a bunch of Country of Origins. Does the entire form blank out? I would’ve thought the exporter/importer information would’ve been in place but even that was blank.
Country of Origin is used for several things in QS. It’s generally required for anything international.
We had historically used USA for most everything but since this tariff change, we’ve been using the field to identify where we are sourcing the component from - rather than use USA. I wonder if this is the issue. I’ll try to test. Thanks for the tip.
Yeah, I’d try changing that back and see.
QS also stores the Part (Product) data in it’s database in Setup-Products. They may need to be tweaked as I’m not sure the refresh schedule to changes to parts in Epicor.
I believe it happens at the time of shipment, and only for the products involved. I may be wrong on this.
That’s what I think too but I have no proof so 
Mr. Dan: Good morning from Vegas.
I’m not sure if you are inclined to try this - but quick ship uses Crystal Reports. I have found that you can open the USMCA in Crystal and then connect to the XML and sometimes Crystal will tell you what is missing.
DaveO
Just so there’s some closure to this topic. I contacted EpicCare and the issue was that the USMCA form is only intended to be used when the COO is USA, Mexico, or Canada (hence US - M - CA).
For anything else, we had to get a new form known as CertOfOriginAllCountries
That seems to work properly.
Ah, I just assumed the COO was USA. That’s what I get.
Epicor must have changed something? We don’t have that report and don’t have any issues. What version of QS?
If you’ve had QS awhile you probably have the old NAFTA ones and will to add the new USMCA report. Check your reports folder.
We’ve had QS since Epicor released it. We had an early version even. Whenever USMCA started we added the reports for it.
2023.1.9 is our version. We’re on Epicor 2021.2.