Is anyone else having weird issues with sales tax & Avalara Tax Connect this week? We’ve gone from rock solid to 3 issues this week, and I’m wondering if it’s something we’re doing different, or Avalara changing things based on the Wayfair decision & new states requiring internet sales tax.
Issues:
- Vermont sales order got charged tax when credit card was processed (currently out of our nexus, should have been non-taxable).
- Freight didn’t get charged tax on an order (in our nexus).
- Internal ‘customer’ got charged tax (customer is set up as non-taxable)
We have a few help tickets with them, but no response yet…