We’re in Michigan and are experiencing the same thing.
For a few hours last night we were unable to log in at all. Just in case anyone else is still having login issues, I had found that if I switched my config to use the Classic home screen I was at least able to log in and do everything but print.
In the instance I’ve been working in, after you click “print” in any of the print dialog boxes nothing happens. The print dialog says “submitted” but as of this morning the System Monitor does not show any activity.
Last night it showed an error of “server not found”.
Our Production Public Cloud db is down on SSRS preview/print also. Although not ideal, if any of you are on public cloud in US, you might try your Pilot instance which should have just been refreshed around 9/15 or 9/16 to prepare for the testing phase of the new Kinetic version. I tried print previewing over there this morning and it worked. We are considering this as a possible option to get parts shipped if this doesn’t get resolved this morning.
We are back up and running. I’d love to see a postmortem on this, i.e. what happened, and what changes will be made to ensure it doesn’t happen again.
Going on 19 hours down in WI. The whole system monitor shut down at around 10PM CT on 9/21/2021 for us. I see a backlog of scheduled items including both reports and processes in the system monitor. We asked EpicCare to recycle the App Pool and they indicated that it was part of the outage. So for us, not only are we not able to communicate items to our customers via forms like Quotes, Order Acknowledgments, Pack Slips, Invoices, etc. but we aren’t even able to run processes like MRP and Generate suggestions to allow internal employees to tackle their daily workload.
I submitted an EpicCare case last night, and almost immediately was sent a comment that they knew about the issue and were working on it. They also sent this link:
This status page has been updated at least every hour.
I was following the status updates and found that reports are working for us around 9 AM CDT. Things seem to be chugging along normally for us now, although our overnight MRP process got cancelled (presumably due to efforts to fix things by Epicor). Very long outage though.