What kind of private conversations are people having with EpicCare? 🤣

[JasonMcD (Jason McDermott)]

I’ve seen this before but I just felt like asking today - what is this?

I mean, I wasn’t expecting that the normal conversations I have in EpicCare would be tweeted or whatever the kids do these days.

So what do you put here? “I secretly love Backstreet Boys - don’t tell!”

[josecgomez]

I put my private thoughts right up front

[Evan_Purdy]

Perhaps API keys or credentials or the like?

[chaddb (Chadd Blanchard)]

That we love @timshuwy

[jkane (John Kane)]

@JasonMcD

“I secretly love Backstreet Boys - don’t tell!”

Now we know what present to get you at the next Insights!!

[JMPCONJ (John Magee)]

@Evan_Purdy

API keys or credentials

That would make a lot of sense…APIs, credentials, sensitive financial documents, HCM/SSN info. Good catch.

Hopefully the EpicCare site isn’t running CrowdStrike.

[JasonMcD (Jason McDermott)]

@Evan_Purdy

Perhaps API keys or credentials or the like?

Looks like you can edit it later, so I can see this as a possibility. But then here - assuming this is the same field - it says only I can see it.

@jkane

at the next Insights!!

Ha, so on that note, I joked a while back that I always seem to have a kid or something around that time. Well, here we go again. Kid #3 is due in March (though February is more realistic). Yeah I know, May <> March. But I’m not going to leave for a week with a 2-month-old at home. So I’ll miss it yet again.

[Evan_Purdy]

@JasonMcD

it says only I can see it.

hmmm… that might be bad UX. It seems plausible that note is supposed to be for “My notes” only.

[timshuwy (Tim Shoemaker)]

I just checked with support, and received the following answer:

The Private and Confidential information field and the Private Attachments checkbox will mark an attachment as “private” to the customer. The main reason to use these fields is that 30 days after the case closes, the text in the field and attachments while Private Attachments is checked will be deleted. The release notes and an article will be forthcoming on these changes.

[JasonMcD (Jason McDermott)]

Thank you, @timshuwy

[Evan_Purdy]

So support cannot see the attachment?

[timshuwy (Tim Shoemaker)]

I believe that they can… but it will be deleted later.

[hmwillett (Hannah Willett)]

I like to put in motivational messages in there.

[JMPCONJ (John Magee)]

@hmwillett

motivational messages

[hmwillett (Hannah Willett)]

That’s not what the Beatles told me.

[JMPCONJ (John Magee)]

Meme therapy is good for the soul, especially on a Friday after a week from hell.

[hmwillett (Hannah Willett)]

[cory.davis]

This gif reminds me so much of my 3-year-old.

[JMPCONJ (John Magee)]

Reminds me of some co-workers past and present

[timshuwy (Tim Shoemaker)]

If you dont have anything to say that is private, you could always post dad Jokes… such as:
Question: “What’s the difference between a duck?”
Answer: “one leg is both the same”