This disappoints me greatly. the fact that they have hundreds of companies
using their older versions, and they are essentially dropping them off a
cliff (support wise) if not migrating to V8.
I could maybe see this as reasonable if the V8 changes weren't so costly,
the migration less complicated, and V8 were completely fleshed out.
However, such condition do not, and will not exist. I'd expect that there's
a huge percentage of their customer base that cannot viably consider V8.
So why not support them? (yes, yes, sales dollars, ROI, R&D costs, Stock
holders, etc) I did read the recent posts on economics. But still, our
company would consider this very bad customer care, and would not dream of
acting in this manner with the customer base. They are broadcasting a
message that the product has been upgraded, if you don't buy it, you wont
get support for the other versions, for which you already paid us.
I am not a decision maker, only a user. Perhaps I shouldn't be posting
this. But I hear doors slamming in our faces.
As to the etiquette, on this post I tried to be more attentive to the
common considerations. How ever, I like to top post. (a new term I learned
yesterday) I like seeing the new info at the top of the email. I finally
forced myself to cut out the the extra crud at the bottom.
Learning to change....
Rhonda
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Bruce Butler
Sent: Thursday, May 11, 2006 8:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: When Tech Support does not come through
Worst of all, not on 8.0 yet, we purchased the package with the good
feeling that they were still supporting users on the 4.0 version of the
software. < We failed to realize the limitations of support with the
older packages. >
[Non-text portions of this message have been removed]
using their older versions, and they are essentially dropping them off a
cliff (support wise) if not migrating to V8.
I could maybe see this as reasonable if the V8 changes weren't so costly,
the migration less complicated, and V8 were completely fleshed out.
However, such condition do not, and will not exist. I'd expect that there's
a huge percentage of their customer base that cannot viably consider V8.
So why not support them? (yes, yes, sales dollars, ROI, R&D costs, Stock
holders, etc) I did read the recent posts on economics. But still, our
company would consider this very bad customer care, and would not dream of
acting in this manner with the customer base. They are broadcasting a
message that the product has been upgraded, if you don't buy it, you wont
get support for the other versions, for which you already paid us.
I am not a decision maker, only a user. Perhaps I shouldn't be posting
this. But I hear doors slamming in our faces.
As to the etiquette, on this post I tried to be more attentive to the
common considerations. How ever, I like to top post. (a new term I learned
yesterday) I like seeing the new info at the top of the email. I finally
forced myself to cut out the the extra crud at the bottom.
Learning to change....
Rhonda
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Bruce Butler
Sent: Thursday, May 11, 2006 8:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: When Tech Support does not come through
Worst of all, not on 8.0 yet, we purchased the package with the good
feeling that they were still supporting users on the 4.0 version of the
software. < We failed to realize the limitations of support with the
older packages. >
[Non-text portions of this message have been removed]