Hi all,
So, we are slowly updating users Windows from 10 to 11, 20 users so far.
All users are complaining that when trying to print any Crystal report, Epicor freezes or even crashes. We tried by fixing/re-installing Crystal Reports Runtime and after that only 2 worked fine while the rest are still not able to run Crystal reports.
Anyone having the same or similar issues? Are we missing something on the Epicor side?
Thanks all
We aren’t seeing any issues with Win 11 and Epicor/Crystal. Seems to run the same as in Win 10 for us. We are on-prem.
Seeing anything in the event logs of machines in questions when they try to run a report?
working on them but we are not able to identify any issue yet.
You haven’t mentioned Kinetic versions, but we had to install a different runtime with the move to 2024.1 for the few remaining Crystal reports we have.
sorry, totally missed that little important piece of information
we are still running Epicor 10.2.700.10 
I still have an old 10.2.700 environment laying around somewhere. Let me try running that on W11 and see how crystal performs. Crystal is pretty independent from Epicor - Epicor calls the CR runtime and it renders the reports. What version of the CR runtime are you using?
for 64x - 13.0.14.1720
for 32x - 13.0.33.4485
as an update, these are the errors showing under the Windows Event Viewer; not sure what I’m looking here…
Just tested with 10.2.700 and 10.2.600 on windows 11 with CR runtime 13.0.14.1720 and it ran fine.
that said, we are narrowing down that maybe is something in how we are upgrading Windows. Just noticed that a brand-new computer running W11 out of the box is not having any issues, is only when we update “manually”.
That’s interesting. I was testing on a new W11 PC not an upgrade. Have you tried uninstalling CR runtime and re-installing?
yes, many times now. We are about to re-imagine a laptop and see the results. I’ll keep you all posted.
After the uninstall did you make sure the uninstaller removed everything?
Did you also reinstall the Microsoft data access part?
Mr. Moreno: Please verify that the DotNet 3.5 is enabled on your Windows 11 machine. I believe by default DotNet 3.5 is NOT installed.
DaveO
Correct. It’s not anymore.
yes and yes, still the same 
Huh. Not sure what else would have changed during the in-place upgrade. I’ll be interested in your test on a new install of 11
we are currently working on it, I’ll keep all posted
