A user gets the PRINTER_DOESNT_EXIST when trying to e-mail reports

We’ve had an issue with a single employee. When they go in under “classic” and choose to e-mail a report, they get the “PRINTER_DOESNT_EXIST” error. All reports print fine, and preview fine. They just can’t e-mail the Aged Receivables. We use a Remote Desktop server, so the configuration for all users is the same.

I cannot repeat it with any other user, so it’s hard to know where to look. The event log on the app server doesn’t tell me anything more than the Rerport/Task Log on the system monitor.

Evidently the “Set Defaults” doesn’t upgrade when you change versions. I had them Remove Defaults, then reopened the form and they were able to e-mail.