I know I can’t be the only one looking at other ERPs to switch away from Epicor. My biggest concern is that I won’t have the support of Epiusers! Do any other ERPs have a robust user forum like this? I am particularly interested in the open source options I have heard about like NextERP and Odoo. Who has done the research? I really don’t want to go to another ERP that is this overloaded and complicated.
Edit: Seriously though, let’s leave Epicor…
I use Odoo for my side-gig. The UI is nice, but I haven’t really done anything heavy duty, it’s mostly for book-keeping. There are a LOT of consultants out there, they partner with a lot of independents, so you’ll need to do some serious research before choosing an implementation partner.
I can only speak to my experience, but we moved off Epicor in 2023 to NetSuite. It has been a very good decision, but not without its frustrations of course. I’m not going to tell anyone to jump ship, as this is an Epicor forum, but rather I’m sharing some experience.
I am ‘the guy’ at my company who admins/develops/supports basically everything in NetSuite for our 32 users. We also have an implementation and support partner that I can draw on but over the years have needed to do so less and less as I’ve gotten good at what I do.
There are SO many more resources out there for NetSuite than I ever had for Epicor. Like, a staggering amount. Because of this, there isn’t the tight knit community of users like Epicor has. There are official Oracle forums (of which you have to be a vetted NS user to access), a huge slack for developers, tons and tons of online documentation, regional user groups, etc.
At first, I was very unsure of leaving the community feel of this forum for the relatively impersonal world of NS, but I’ve not found it has lessened my experience. This forum is crucial for filling the gaps in understanding the system, whereas with NS I can simply find the answers to the weird questions.
Best advice I can give is to engage a ‘neutral’ 3rd party ERP assessment to go over the strategic needs of the company and help guide to the right answer. It may be that Epicor is still the right fit, but you’ll never know unless you ask. What works for me might not work for you. In our case it was the right decision, and we’ve seen huge benefits from it.
Last I heard, Odoo doesn’t have REST access, but does external access through XML-RPC.
Honestly, we are so tied up in Epicor that it would take an act of god to get us to switch. But I feel it is important to regularly complain here. I mean, maybe someone that matters at Epicor reads this stuff and doesn’t want to lose more customers. Our CAM doesn’t care, support doesn’t care. At least 'yall pretend to care! <3
There’s nothing wrong with looking at our providers: Internet, phone, copier, and even our ERP systems to make sure the fit is correct. Changes like these aren’t easy but you have to check to see if the juice is worth the squeeze.
Same here but we’ve recently grown via an acquisition and we’ve done as @Aaron_Moreng suggested above and are doing a ERP assessment to see what ERP will fit out growth needs. Personally I think adding Adv Proj Mngt module can fill our needs but never hurts to take a look at whatelse is out there.
The sad reality is that they are Ok with loosing a certain percentage of customers over this change. They’ve done the math and it’s an acceptable loss. Epicor doesn’t care about customers. CAMs don’t care about their customers. We are all a number. They only care about the bottom line and getting as much revenue out of each customer as possible. It’s not possible that enough people leave to inflict any kind of real change. It’s just too expensive for customers to just leave Epicor and move to another ERP.
That said. I’m not against this discussion or against anyone leaving Epicor. But betting on Epicor to make changes based on customer threatening to leave (or actually leaving) won’t move the needle. The course has been set and they are moving forward. The only thing we can hope is they stop at some middle ground like containers. And make some real changes to their SaaS offering.
Is NetSuite only Saas?
Yes, it is only SaaS
Being an Oracle asset does imply a robust moat against a product getting Toys-R-Us’d by PE on short notice, a feature worth considering during an assessment.
All ERPs have suck.. absolutely all of them. The grass is… awful on all sides. For me (at least today).. its the devil I know
True, but I have found Oracle is a legal company that also has some technology offerings. 
And maybe tomorrow the devil you’ve made? 
Not new, but a classic:
They do like to keep their lawyers busy.
This 1000000000%
Before I came into Epicor and the manufacturing world I seen other “ERPs” used by other industries like Health Care and distribution/logistics. They all have issues and there is no green grass anywhere.
How do you compare the Customizability compared to Epicor?
I really like the Epicor UI of Classic, dense, all there, and the Customization portion has been amazing.
I still find an alternate view compelling.
Maybe for TurboTax or Robin Hood… Real traders prefer something like the Bloomberg Terminal, and ERP is a power-tool.
Im more of a:
