App-Open issues : Are we the only company in the world experiencing this right now?

[leonardpothier]

Yep., from my experience though it only seems to happen when you have a customised screen, Epicor does not touch the customization and it is holding the original value, AFAIK (or remember at least) base forms don’t have this issue, could be wrong though but everywhere I have personally seen it, I had a custom layer at play on the screen that was making the call.

Corrective Action from DMR

I believe you actually want to remove the layer and repoint the app to the menu id, not that full string.

No Active Menu available

In 2024.1 most of my slide outs were calling Menu IDs with a layer defined, both in the menu id and in the call for the slide out. I ended up having to remove the call from the slide out ANDF copy the Menu IDs tot he current company for all of my companies, it seems the All Company flag is not honored in 2025.2. If I go through the menu for them normally, they all work but calling them this way did not seem to translate.

And it seems like in 2025.1 testing I had a slightly different but somewhat related problem, we skipped 25.1 so I did not do much more on it:

Kinetic-mes-browser - DB deployment issue

Can you launch that item & layer through Application Studio? I had a similar issue with my testing except that my live is 2024.1 and in it you assign a Menu ID and Layer but in 2025.1 it has changed to giving it the Program Name and Layer, updating mine from Menu ID to Program solved the problem for me. It looks like you already have the program in there so the next thing I would check is to make sure you can access it through Application Studio and that the layer is published.