If I make a BPM that sends an email asynchronously I get the error: Ice.BLException: {"errors":[{"message":"The attachments array, when used, must have at least one attachment.","field":"attachments","help":"http://sendgrid.com/docs/API_Reference/Web_API_v3/Mail/errors.html#message.attachments"}]}…

[image] Olga: wers but maybe @pferrington can do Evan this is what you do: you get a link to this thread, you call support and you say Patrick Ferrington and Olga said this is a bug and to submit it. Then they can see this link and know you are telling the truth :slight_smile: Please do no…

Does your email have attachments?

Were you able to reproduce it? Mind influencing the powers that be to get my case CS0003528261 turned into a problem record?

I can repro it. I don’t have powers but maybe @pferrington can do it

@Olga @pferrington Thank you both. You guys carry Epicor on your shoulders. :raised_hands: Someone high up at Epicor should ponder this fact: I always get faster and better service from Epicor Employees on a third party website than I do on the official platform from other Epicor Employees. …

In all fairness Olga and I are cheating. We cherry pick where we can help, or in Olga’s case where she’s interested in the problem. That means we can avoid all the parts of the product we know nothing about. Our support department does not have the joy of skipping the ones they cannot answer, the…

Thanks for the perspective. I suppose it would be expensive to have support agents with some development/programming background.

This may be a bit lame, but until resolution I’d just consider attaching a single pixel image. It looks like the ICE / SendGrid integration for one call requires an attachment which isn’t being passed.

Asynchronous Emails not agreeing with Sendgrid - bizzare attachment error

Kinetic ERP

Evan_Purdy (Evan Purdy) February 27, 2023, 9:17pm 3

No. I don’t even know how to add an attachment to the email widget in a BPM.

SaaS DT misconfigured? Rogue BPM? Need help with case

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Asynchronous Emails not agreeing with Sendgrid - bizzare attachment error

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