We always encourage everyone to be helpful on the forum and consultants from any company are encouraged to participate. However we have seen a couple of instances where consultants respond saying they can help and asking to be contacted directly.
The rules in the forum have always been that no consultant will solicit anyone for work or actively advertise contact information as a solution unless the Original Poster reaches out directly to you and requests to engage you offline for assistance.
We have many consultants that are active in the forums and offer genuine assistance which is greatly appreciated and this is not intended to discourage your participation. Replying to a post with “We can help” or “Sure send me an email” is not a constructive solution and it borders on baiting the customer into contacting you directly for paid consulting work (this is implied).
Please be mindful of this behavior so that everyone can have a pleasant experience in the forum.