Create Order From Quote Wizard Screen Freezes

Epicor ERP 10
1

For one user only, when trying to create a sales order, using the Create Order From quote screen from the Actions menu, the screen freezes and won’t open. Was working for this user before and works for others. No personalization, no customization

No pop up blockers or any other software that we can see is causing this. Memory seems to be okay. Any one else see this?

2

Does that user see the same thing if tried on another computer?

If someone else creates the order using the wizard, can this user access the Order without any issues?

Thing’s I’d check:

  • Is the user an Authorized user for the salesman referenced on the Quote?
  • Possible Territory security issue