Customer Connect synchronization with which environment?

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1
Hi Mark -

Interesting. Nobody at Epicor (or any documentation that I've been
combing through) pointed me in that direction. That was set up wrong
in our current environment (External Company Maintenance -> Detail ->
Connection). I don't know for sure if that controls the syncing
process, but either way it's better now than it was.

I'm still not sure, however, that the Connection AppServer and
AppServer URL distinguish between Live, Test, etc. The port in the URL
only specifies where the Customer Connect Task Agent is running.
Perhaps the NameServer Host/Service do what I'm looking for, but I'm
not sure what values need to get inserted there.

Thanks for the tips, Mark.

-Steve

--- In vantage@yahoogroups.com, "Mark Wonsil" <mark_wonsil@...> wrote:
>
> Hi Steve,
>
> > Does anyone know how Customer Connect determines which environment it
> > should sync to (Live, Test, Pilot, etc)? I assumed it was based on the
> > environment where the synchronization processes were running, but what
> > if you have them running in two environments? Will that just fail
> > silently?
>
> We are Product Configurator users and will be implementing
Sales/Customer
> connect soon, so I am interested in this thread.
>
> As I understand it, the sync is done via message queuing
software(SonicMQ) and
> Webspeed. I seem to recall there's a place (External Company?) where
you must
> give the appServer and its port number. That should point the system
to a
> specific database. There is also a temp folder on each side (web
server and
> transaction server) and I'm not sure if you can share those amongst
several
> databases or not.
>
> Finally, the Progress Software Developers Network has more
information on
> Webspeed:
>
> DEV-10: Scared of WebSpeed? Ha! It's a Piece of Cake!
>
http://www.psdn.com/library/entry!default.jspa?categoryID=1380&externalID=3314
> &fromSearchPage=true
>
> WebSpeed Performance Tips & Tweaks
>
http://www.psdn.com/library/entry!default.jspa?categoryID=1178&externalID=1431
> &fromSearchPage=true
>
> Mark W.
>
2
Does anyone know how Customer Connect determines which environment it
should sync to (Live, Test, Pilot, etc)? I assumed it was based on the
environment where the synchronization processes were running, but what
if you have them running in two environments? Will that just fail
silently?

Thoughts?

Thanks...

-Steve
3
Hi Steve,

> Does anyone know how Customer Connect determines which environment it
> should sync to (Live, Test, Pilot, etc)? I assumed it was based on the
> environment where the synchronization processes were running, but what
> if you have them running in two environments? Will that just fail
> silently?

We are Product Configurator users and will be implementing Sales/Customer
connect soon, so I am interested in this thread.

As I understand it, the sync is done via message queuing software(SonicMQ) and
Webspeed. I seem to recall there's a place (External Company?) where you must
give the appServer and its port number. That should point the system to a
specific database. There is also a temp folder on each side (web server and
transaction server) and I'm not sure if you can share those amongst several
databases or not.

Finally, the Progress Software Developers Network has more information on
Webspeed:

DEV-10: Scared of WebSpeed? Ha! It's a Piece of Cake!
http://www.psdn.com/library/entry!default.jspa?categoryID=1380&externalID=3314
&fromSearchPage=true

WebSpeed Performance Tips & Tweaks
http://www.psdn.com/library/entry!default.jspa?categoryID=1178&externalID=1431
&fromSearchPage=true

Mark W.