I was tasked with researching a way to throw a message to our users if they do not complete the order job wizard for an order. I tried to think about doing this within the context of a method directive, but it doesn’t seem like closing a form triggers a business object. Thus why I am considering doing this within a customization.
Our workflow is as follows:
Customer service team enters MTO orders. Once the order is entered, the customer service rep entering the order will go in and create, engineer, release, and schedule a job using the order job wizard.
What we are trying to do is if a CSR enters an order and closes the window before scheduling the job, we want to throw an informational message. Would a customization for this be possible or would this be better handled in a method directive or does not seem possible?