We are having an issue with Sales Orders being created when receiving a PO through EDI. The Order Header is being created but the Order Lines are not being created. The CSR has to manually process each incoming PO to create the Sales Order Lines.
If we set the Accept Type on the document for the Customer to Manually Accept and manually process transaction the Order Header and Order Lines are created with no errors. If the Accept Type is set to Accept if no errors or Always Accept the Order Lines are rejected.
Working with Epicor our setup and configuration seem correct.
Has anyone else on this release of the software had the same issue? Were you able to resolve the issue without upgrading?
We are a new customer, went live 1/1/2019, and are trying to find a solution that does not involve upgrading our software release.